Commercial Team Leader

2 weeks ago

Johannesburg, South Africa Energy at Work Projects Full time

CAREER OPPORTUNITY
An exciting opportunity exists for a Commercial Team Manager to join the Claims Department. This position is based in Centurion.

Duties and Responsibilities:

- Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative, and appropriate claims handling.
- Handling of performance related issues and disciplinary matters.
- Manage, support and developing a team of people to ensure service delivery and performance management applied consistently.
- Manage people related matters i.e., attendance, absence, and attrition (staff turnover) within the team to ensure service level contributions are met or exceeded.
- Weekly team meetings, participation on one-on-one discussion and other meetings required from time to time.
- Demonstrates an effective communication style, that motivates, across internal and external teams and individuals that may become involved with claim tasks.
- Identify, investigate, and resolve any challenges relating to claims being handled in line with claims policies and procedures such as SLAs and TAT.
- Meeting of set deadlines.
- Monitoring immediate first call resolution within the claims department.
- Management of outstanding claims monthly. (Outstanding listings)
- Authorise and validate claims that does not fall in the staff mandate.
- Ensure compliance in terms of "Under Supervision" and record keeping.
- Liaising, build excellent relationships and ensure accurate and timeous response to brokers and clients on queries.
- Monitor effective use of approved suppliers and adherence to contracted rates to improve loss ratios.
- Auditing of claims within your team monthly
- Monitor equal distribution of claims.
- Analyse training needs: identify possible problem areas and change weakness into strength.
- Provide supporting reports and information to Claims Portfolio Manager to compile feedback to Executive Head
- Ensuring client satisfaction improvement: QA processes/CSI scores/Complaints Root Cause Analysis.
- Provide policy wording interpretation.
- Courteous and professional attendance to telephonic queries.
- Deliver strategic results in term of the Vision and Mission.
- Align own behaviour with the organisation culture and values.
- Demonstrate commitment toward the team and participate in building team culture.
- Collaborate and work closely with all role-players thereby leveraging constructive team dynamics and innovation.
- Identify and recommend enhancements to processes.
- Monitoring of call pause procedures and availability within the department together with managing the contact centre.
- Proactively ensure the most effective use of time, resources, money, materials, or equipment in line with policies and procedures.
- Comply with corporate governance policies, procedures, and standards.
- Manage own development to increase own competencies.
- Must fully understand the Complaints Process and Procedures.

QUALIFICATIONS AND EXPERIENCE

**Qualifications**:
Minimum Requirements:

- Matric is an essential requirement
- FAIS Credits (as per FAIS requirement)
- Must be Fit & Proper in terms of the FAIS Act
- Regulatory Exam: Representatives
- Must not be debarred with FSCA

Work Experience

Minimum Requirements:

- Minimum of 5 -10 years’ experience: Commercial claims experience with all types of Motor and Non-Motor claims in the short-term insurance industry.

TECHNICAL COMPETENCIES

Minimum Requirements:

- Advanced proficiency in MS Office - Excel, Word, PowerPoint.
- Internet savvy.
- Tech understanding.
- Sound knowledge of Insurance principles.
- Ability to summarise, analyse and evaluate data.
- Ability to implement new processes.
- Comfortable to work in a fast paced, constant changing environment, with new technology and tools.

ATTRIBUTES

Attributes required for the position include and are not limited to:

- Leadership and management
- Planning, organising, follow up (time management)
- Stress tolerance, resilience
- Client service orientation
- Attention to detail
- Sound interpersonal and communication skills with the ability to relate at all levels
- Telephone etiquette
- Decision-making skills (with regards to claims)
- Excellent communication skills (verbal, listening skills and written)

ABOUT THE COMPANY

Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation.

As a short-term insurance administrator, we provide a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs.

Applicants must have the following:

- Clear ITC
- Clear criminal record
- Excellent previous employment references.

Our values are Excellence, Integrity, Fairness.

Our Vision is to be the leading digital technology and integr

  • Commercial Underwriting Team Leader

    3 weeks ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Commercial Underwriting Team Leader** **About Our Client**: They're not just shaping the future of insurance - they're defining it. As a trailblazer in the industry, they believe in fostering a culture of innovation, collaboration, and unparalleled expertise. Join our client's team and be part of something extraordinary! **Your Mission**: - Lead,...

  • Commercial Underwriting Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Commercial Underwriting Team LeaderAbout Our Client: They're not just shaping the future of insurance – they're defining it. As a trailblazer in the industry, they believe in fostering a culture of innovation, collaboration, and unparalleled expertise. Join our client's team and be part of something extraordinaryYour Mission:Lead, inspire, and drive a team...

  • Commercial Underwriting Team Leader

    4 weeks ago

    Johannesburg, South Africa Energy at Work Projects Full time

    Commercial Underwriting Team LeaderAbout Our Client: They're not just shaping the future of insurance – they're defining it. As a trailblazer in the industry, they believe in fostering a culture of innovation, collaboration, and unparalleled expertise. Join our client's team and be part of something extraordinary!Your Mission:Lead, inspire, and drive a...

  • Commercial Finance Team Leader

    4 weeks ago

    Johannesburg, South Africa Finance, Procurement, Legal, Privacy Full time

    **Job no**: 521709 **Brand**: Finance, Procurement, Legal, Privacy **Work type**: Full time **Location**: Johannesburg West **Categories**: Finance & Strategy **Role Overview**: **Primary duties and responsibilities (KRAs)** **Reporting** - Process/ review all routine month end journal entries and perform all of the required month process in order to...

  • Commercial Finance Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Finance, Procurement, Legal, Privacy Full time

    Job no: 521709Brand: Finance, Procurement, Legal, PrivacyWork type: Full timeLocation: Johannesburg WestCategories: Finance & StrategyRole Overview:Primary duties and responsibilities (KRAs)Reporting Process/ review all routine month end journal entries and perform all of the required month process in order to close off month end and report on company...

  • Commercial Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    CAREER OPPORTUNITYAn exciting opportunity exists for a Commercial Team Manager to join the Claims Department. This position is based in Centurion.Duties and Responsibilities: Deliver exceptional client service that exceeds customers' expectations through proactive, innovative, and appropriate claims handling. Handling of performance related issues and...

  • Team Leader, Commercial Asset Finance Credit Evaluation

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Team Leader, Commercial Asset Finance Credit Evaluation Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 30 To manage the execution of the Commercial Asset Finance Credit Team with the primary objective of assessing and managing risk within acceptable parameters and engaging with various stakeholders...

  • Support Team Lead

    3 weeks ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Kerridge CS Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses. **Role...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rmb Full time

    Job DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...

  • Data Analyst Team Leader

    4 weeks ago

    Johannesburg, South Africa Edrington Full time

    **Requisition Id**:1685**Location**:Johannesburg - JohannesburgAbout Edrington Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Compressor Products International Full time

    The Big Picture: Howden, a Chart Industries Company, is a global leader in air and gas handling products, services and solutions. Howden's core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so.Howden South Africa Division is currently looking for an experienced Team Leader – Aftermarket...

  • Team leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Point connections services Full time

    our organization is looking for a team leader and field sales trainer the role of the leader will be to build and recruit candidates and expand the businessbuilding a field sales team and monitoring candidates sales performance the leader should have sales experience in selling teaching and monitoring representatives sales performance on a daily basisthis...

  • Data Analyst Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edrington Full time

    Requisition Id:1685Location:Johannesburg JohannesburgAbout EdringtonEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The...

  • Team Leader Electrical Installations

    3 weeks ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70431 **Job Type** - Permanent **Job Title** - Team Leader Electrical Installations **Computer Skills** - MS Excel,MS Outlook,MS Word **Industry** - Solar Installation and Integration **City** - Johannesburg **Province** - Gauteng - Primary duties will include but not limited to: - Team leader - Will manage 2-6 Solar Installers - Main...

  • Assistant Installation Team Leader

    4 weeks ago

    Johannesburg North, South Africa Green Overall Midrand Full time

    The Midrand branch of Green Overall is growing and we are looking for someone to lead a small team to install our water conservation systems for residential and commercial customers in the Johannesburg North Area. The team leader is expected to meet at the company premises on the morning of each installation to load the equipment required for the day, pick...

  • Team Leader

    2 weeks ago

    Johannesburg, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Intellibpo Full time

    We are looking for a call centre customer care team leader/supervisor to join and leader a team of customer care agents for our client Navex.Salary: R12 000,00 - R13 000,00 per monthAbility to commute/relocate: Johannesburg, Gauteng 2193: Reliably commute or planning to relocate before starting work (required)Experience:Call Centre Customer Care: 1 year...

  • Team Leader

    3 weeks ago

    Johannesburg, South Africa Tower Group Full time

    **Job Advert: Team Leader - Crane Operations** Are you an experienced and skilled professional in the field of crane operations? We are currently seeking a dedicated and dynamic individual to join our team as a Team Leader. As the Team Leader, you will assume overall responsibility for the success of our branch and ensure the smooth and efficient running of...

  • Team Leader

    2 weeks ago

    Johannesburg, South Africa Webhelp Full time

    **Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...

  • Team Leader

    3 weeks ago

    Johannesburg, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...