Support Analyst

2 weeks ago

Cape Town, South Africa Cape Union Mart International Full time

The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its users.

**Key Responsibilities**
- To be responsible for technical support of the PLM / Oracle Merchandising systems, through the effective resolution of incidents and problems, including after-hours standby and support where necessary
- To participate in requirements analysis, solution mapping, configuration, and documentation of the same, to address business requirements.
- To analyse and address issues, and recommend appropriate solutions
- To be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation of system changes
- To administer technical administration and configuration, with support from 3rd party vendors
- To perform admin and housekeeping for the systems
- To assist in end-user training

**Requirements**:

- Grade 12 or equivalent (Essential)
- Related tertiary qualification (Essential)
- Experience in ERP Systems (Advantageous)
- Knowledge of databases and using SQL tools to interrogate data (Advantageous)
- Organisational skills (Essential)
- Oral and written communication skills (Essential)
- Analytical thinking and problem solving (Essential)
- Ability to work well in a rapidly changing environment
- Ability to work independently but must also be a good team player

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