Support Analyst

2 weeks ago


Cape Town, South Africa Cape Union Mart Full time

The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its users.

**Key Responsibilities**

To be responsible for technical support of the PLM / Oracle Merchandising systems, through the effective resolution of incidents and problems, including after-hours standby and support where necessary
To participate in requirements analysis, solution mapping, configuration, and documentation of the same, to address business requirements.
To analyse and address issues, and recommend appropriate solutions
To be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation of system changes
To administer technical administration and configuration, with support from 3rd party vendors
To perform admin and housekeeping for the systems
To assist in end-user training

**Requirements**:
Grade 12 or equivalent (Essential)
Related tertiary qualification (Essential)
Experience in ERP Systems (Advantageous)
Knowledge of databases and using SQL tools to interrogate data (Advantageous)
Organisational skills (Essential)
Oral and written communication skills (Essential)
Analytical thinking and problem solving (Essential)
Ability to work well in a rapidly changing environment
Ability to work independently but must also be a good team player


  • Support Analyst

    4 weeks ago


    Cape Town, South Africa Cape Union Mart International Full time

    The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its...


  • Cape Town, South Africa SUMMIT Africa Recruitment Full time

    We have an opportunity for a Senior Decision Support Analyst to join our Decision Support team. The purpose of the Senior Decision Support Analyst is to drive business value to our internal and external stakeholders, in order to optimize business decisions and processes, as well as train and mentor more junior team members. **Qualifications** - Degree in...


  • Cape Town, South Africa Goldman Tech Resourcing Full time

    **Job Information** - Location- Cape Town- Salary- R450 000 - R640 000 p.a.- Job Type- Permanent- Education- Degree/Diploma- Experience- 3+ years- Reference- ASA23- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for an Application Support Analyst in Cape Town!! - Relevant and extensive experience of providing customer...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...


  • Cape Town, South Africa Communicate Recruitment Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...


  • Cape Town, South Africa Communicate Recruitment Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...


  • Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's Client, a leading Investment Management Firm, is seeking a knowledgeable Retail Business Support Analyst to join their team in Cape Town. As a Retail Business Support Analyst, your main responsibilities will include providing technical and functional support for retail systems, identifying and troubleshooting issues, and implementing...


  • Cape Town, South Africa OutsideCapital Full time

    Our client is a multidisciplinary strategy and management consulting powerhouse. With expertise spanning the public and private sectors, our client has been gaining trust from governments, international financial institutions, private clients, and investors from all over who look to us for support in designing, financing, and implementing strategies,...


  • Cape Town, South Africa Hexagon Asset Lifecycle Intelligence Full time

    **Responsibilities**: **Hexagon** is looking for a Software Technical Support Analyst to join our team in South Africa Cape Town. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! Main Responsibilities: - Works as part of a global team to support customers by...


  • Cape Town, South Africa Frank Consult Full time

    Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.Duties & Responsibilities:Provide timely and reliable...


  • Cape Town, South Africa Frank Consult Full time

    Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.Duties & Responsibilities:Provide timely and reliable...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    I.T Support Desk Analyst:Our client, a growing Managed Service Provider company, is expanding to the Cape Town market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where new employees can expand their careers in IT, including substantial training and certifications...


  • Cape Town, South Africa Allan Gray Full time

    Allan Gray Group IT is offering a permanent role as a Desktop support Analyst to join the Cape Town team. The role will contribute to delivering the team purpose of enabling users with the tools to perform their role successfully within Allan Gray.**Responsibilities**: - Onsite support for daily incident resolution and service requests fulfilment. - Use ISM...


  • Cape Town, South Africa Construct Full time

    **Software Support Analyst (Level 1)** **Contract Type**:Fixed-term (1 month) **Level**:Junior **Job summary**: We have an exciting 1 month gig to work on a global project! This would be perfect for tech graduates looking for work experience and experienced tech professionals who are in between opportunities! As a 1st line Software Support Analyst, you...


  • Cape Town, South Africa HRInsync Full time

    **Distribution Analyst Intern - Graduate** **Purpose** This role supports the Distribution team by updating, maintaining and providing reports, presentations and commentaries where required and within deadlines. The focus of the role is on supplying data related information and ensuring that the data drawn from various sources is valid and correct. In...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client is looking for a Switch Support Analyst to join their team. Primary purpose of the role is to form a crucial analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...


  • Cape Town, South Africa HR Genie Full time

    Our client is looking for a Senior Support Analyst to join their team. Primary purpose of the role is to form a leading analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...


  • Cape Town, South Africa HR Genie Full time

    Our client is looking for a Switch Support Analyst to join their team. Primary purpose of the role is to form a crucial analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client is looking for a Senior Support Analyst to join their team. Primary purpose of the role is to form a leading analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...


  • Cape Town, South Africa HR Genie Full time

    Our client is looking for a Senior Support Analyst to join their team. Primary purpose of the role is to form a leading analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...