Integration Support Analyst

4 weeks ago

Cape Town, South Africa NMI Full time

At NMI, we are actively seeking an enthusiastic Integration Support Analyst to provide exceptional support to our clients as they navigate the integration of NMI's comprehensive software solutions. This position is a perfect match for individuals passionate about delivering top-notch customer service and who have a solid foundation in programming languages such as C#, C++, Java/Kotlin, or Objective-C/Swift. It offers an excellent opportunity for recent graduates keen to pursue a career in software development.

Joining our Integration Support team, you will serve as a primary resource for our clients, especially their developers, offering guidance and support through the integration process. You will acquire a deep understanding of the payments industry's intricacies, knowledge that will be instrumental in troubleshooting and resolving any payment-related issues our clients face. With a portfolio that includes point of sale (POS), mobile POS (mPOS), and e-commerce solutions, NMI delivers critical software development kits (SDKs) that ensure smooth integration with major banks, acquirers, and payment processors.

Attendance within the Cape Town office for UK working hours is required for this role with a possibility to move to a hybrid/remote working pattern, performance pending.

Requirements

As an Integration Support Analyst, your core responsibilities will include:

Delivering top-notch integration support to clients incorporating NMI's payment solutions into their systems, as well as troubleshooting issues with existing integrations to ensure seamless operation. Actively learning all the programming languages supported by NMI's APIs to broaden and enhance support capabilities. Collaborating closely with clients to ensure their specific needs are met, guaranteeing the software performs optimally, and solutions align with Fintech industry standards. Continually updating and maintaining your knowledge of our products by implementing them yourself, enabling you to offer comprehensive support and insight, especially when new features are introduced. Creating and refining documentation for both internal and external stakeholders, contributing to a valuable knowledge library. Acting as a primary technical point of contact for NMI colleagues with integration inquiries. Participating in projects as required, leveraging your technical expertise to contribute significant value.

Benefits

Essential Skills & Experience:

Proficiency in at least one programming language: C#, C++, Java/Kotlin, Objective-C/Swift. A customer-first mindset with exemplary customer service skills. Excellent prioritization skills with the ability to identify critical tasks. Adept at providing technical explanations to a diverse audience, tailoring communication to match their technical proficiency. A solid understanding of Windows and Linux operating systems and basic networking knowledge to support network-related customer issues. Exceptional problem-solving skills, creativity, and initiative. Outstanding communication, both verbal and written, along with superb interpersonal abilities. A proactive and positive approach to tasks.

Preferred Skills & Experience:

Familiarity with web technologies (CSS, HTML, PHP). Experience with both Windows and Linux environments. Proficiency in using customer ticketing systems. Prior exposure to the payments industry. Familiarity with development frameworks.

Benefits:

Annual salary of R510,000 - R550,000, dependent on experience. Standard South African Leave policy. South African Public Holiday Schedule Observed.

What we do

NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

  • Operations Support Analyst

    4 weeks ago

    Cape Town, South Africa OutsideCapital Full time

    Our client is a multidisciplinary strategy and management consulting powerhouse. With expertise spanning the public and private sectors, our client has been gaining trust from governments, international financial institutions, private clients, and investors from all over who look to us for support in designing, financing, and implementing strategies,...

  • Business System Support Analyst

    4 weeks ago

    Cape Town, South Africa Frank Consult Full time

    Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.Duties & Responsibilities:Provide timely and reliable...

  • Business System Support Analyst

    4 weeks ago

    Cape Town, South Africa Frank Consult Full time

    Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.Duties & Responsibilities:Provide timely and reliable...

  • Tourplan Administrator

    5 days ago

    Cape Town, South Africa Integration Full time

    **Overview** Fast growing safari business is looking for a seasoned Tourplan Administrator to support their growing sales team **High level duties** - Interacting with sales, key accounts and finance teams - Loading of rates into the system on time, in full and 100% accurately - Supporting back end data system to enable consultants to generate quotes and...

  • Senior Decision Support Analyst

    6 days ago

    Cape Town, South Africa SUMMIT Africa Recruitment Full time

    We have an opportunity for a Senior Decision Support Analyst to join our Decision Support team. The purpose of the Senior Decision Support Analyst is to drive business value to our internal and external stakeholders, in order to optimize business decisions and processes, as well as train and mentor more junior team members. **Qualifications** - Degree in...

  • Successfactors Systems Analyst

    4 weeks ago

    Cape Town, South Africa Salt Full time

    Title: SAP SuccessFactors Systems Analyst Location: Stellenbosch, Western Cape, South Africa Type: Permanent Are you a talented SAP SuccessFactors Systems Analyst looking for a new challenge? Our client, a leading financial institution based in Stellenbosch, is looking for an experienced professional to join their dynamic HR technology team. As the SAP...

  • Successfactors Systems Analyst

    4 weeks ago

    Cape Town, South Africa Salt Recruitment Full time

    Title: SAP SuccessFactors Systems Analyst Location: Stellenbosch, Western Cape, South Africa Type: Permanent Are you a talented SAP SuccessFactors Systems Analyst looking for a new challenge? Our client, a leading financial institution based in Stellenbosch, is looking for an experienced professional to join their dynamic HR technology team. As the SAP...

  • Postilion Support Analyst

    6 days ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...

  • Postilion Support Analyst

    6 days ago

    Cape Town, South Africa Communicate Recruitment Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...

  • Postilion Support Analyst

    6 days ago

    Cape Town, South Africa Communicate Recruitment Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...

  • Retail Business Support Analyst

    4 weeks ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's Client, a leading Investment Management Firm, is seeking a knowledgeable Retail Business Support Analyst to join their team in Cape Town. As a Retail Business Support Analyst, your main responsibilities will include providing technical and functional support for retail systems, identifying and troubleshooting issues, and implementing...

  • Senior Supply Chain Analyst

    4 weeks ago

    Cape Town, South Africa Woolworths Full time

    Apply - SENIOR SUPPLY CHAIN ANALYST (LOGISTICS INTEGRATION CENTRE: NATIONAL PLANNING DEPARTMENT) - Advert reference: woolw_000493 - Advert status: Online - **Position Summary**: **Industry**:FMCG & Supply Management **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market...

  • HR Business Partner

    4 weeks ago

    Cape Town, South Africa Integration Full time

    Based in our Cape Town office, the HRBP will be part of driving a growth culture and responsible for assisting in the general implementation of people strategy. Practice ownership of the recruitment, assessment and talent management practice and execution within the broader context of the employee life cycle. Comprehensive, life cycle business partnership...

  • Functional Analyst I

    4 weeks ago

    Cape Town, South Africa Expleo Full time

    Overview: Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are looking for a **_Functional Analyst I_**: - _to join our dynamic team in **_Cape Town._** **Responsibilities**: - Performing assigned gap analysis to determine and understand the functional business...

  • System Support Consultant

    4 weeks ago

    Cape Town, South Africa IQbusiness South Africa Full time

    IQbusiness is seeking to appoint a System Support consultant to work with our Cape Town-based retail client. The System Support consultant will: - manage the ongoing integration between the tactical tools and the source/master database. - support & maintain the tools in BAU state, and to support the VD Category Leads in their use of the...

  • Graduate Software Technical Support Analyst

    6 days ago

    Cape Town, South Africa Hexagon Asset Lifecycle Intelligence Full time

    **Responsibilities**: **Hexagon** is looking for a Software Technical Support Analyst to join our team in South Africa Cape Town. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! Main Responsibilities: - Works as part of a global team to support customers by...

  • Functional Analyst Iii

    3 weeks ago

    Cape Town, South Africa Datonomy Solutions Full time

    **Senior Functional Analyst (Pricing & Promotions)** **Value Proposition** If you're currently actively contributing to SAP systems solutions, configuration and/or testing but seek to accelerate your career, broaden and deepen your knowledge, then we'd like to chat with you about this opportunity. **Role Purpose** **Role Description**: - Analyse and...

  • Functional Analyst

    4 weeks ago

    Cape Town, South Africa Datonomy Solutions Full time

    3-year IT qualification - Business Analyst / Functional Analyst course or similar - MS SQL fundamentals (Introduction to SQL) Certification - MS SQL - Querying data with Transact Certification - (desired) **Responsibilities**: - Analyze current company systems and identify improvement opportunities - Perform gap analysis to determine areas for...

  • Business Systems Support Analyst-Fusion CTRM

    4 weeks ago

    Cape Town, South Africa Helen Wilson Recruitment Full time

    Location: Cape Town. Note there will be a 2-week training period whereby the successful candidate will be required to be in DurbanEE/AA: Preferred but not essentialSalary: Market related inclusive of benefits (medical and pension)Role type: On-site, Permanent Summary: As a Business System Support Analyst, you will play a pivotal role in ensuring the...

  • Business Systems Support Analyst-Fusion CTRM

    4 weeks ago

    Cape Town, South Africa Helen Wilson Recruitment Full time

    Location: Cape Town. Note there will be a 2-week training period whereby the successful candidate will be required to be in DurbanEE/AA: Preferred but not essentialSalary: Market related inclusive of benefits (medical and pension)Role type: On-site, Permanent Summary: As a Business System Support Analyst, you will play a pivotal role in ensuring the...