Intermediate Application Support Analyst

Found in: beBee jobs ZA - 2 weeks ago

Cape Town, Western Cape, South Africa Allan Gray Proprietary Limited Full time
Allan Gray Proprietary Limited's job vacancy, Career and Recruitment

Job title : Intermediate Application Support Analyst jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 16, 2024

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Job Summary

To provide an excellent level first and second line support, ensure operational stability and increase efficiency to the Allan Gray Business Users and IT Domains and Developers. We are responsible for a range of departments including Fund Operations, Pricing, Client Operations, Institutional Client Servicing, Trading and Compliance. The successful candidate will be expected to handle all support queries from the Business and IT Domains and Developers as well as analyse/implement fixes and enhancements.

Job Responsibilities

Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS)
Request management: the fulfilment of requests raised by business and the rest of IT
Drive automation of IT processes
Maintenance of the production and development environments
Work on multiple projects
Support domains with the technical setup and configuration of new system implementations
Implement access requests while ensuring due process is followed especially with regards to auditing requirements
Release Management: release scripts and code ensuring changes are tested and approved
Application and Database Performance Monitoring, Investigation and Tuning
Liaise with 3rd line development teams to resolve incidents, when required.
Business Continuity Planning and Testing
Regular updating of documentation
Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements
Knowledge of AWS will be advantageous

Experience Required
3 years experience in a similar role
Exposure to the Asset Management business would be advantageous
Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
Understanding of Database Server Administration and SQL scripting
Understanding of Networking and IT Security
Understanding of AWS infrastructure (advantageous)

Skills and Competencies
Working knowledge of Azure and AWS (advantageous)
Knowledge of Allan Gray's application environment would be a distinct advantage
A working knowledge of scripting languages (advantageous)
Able and willing to self upskill.
Ability to work independently as well as part of a team
Strong logical thinking and deductive reasoning
Ability to analyse and investigate error messages
Excellent communication and overall people skills
Enthusiastic and fast learner
Passion for IT and technology in general
Excellent time management skills
Be prepared to work shifts on a rotational basis
Be prepared to work after hours on a rotational basis (including weekends)
Exceptional attention to detail
Ability to function well under pressure in a fast moving environment
Results orientated
Ability to accept responsibility for all tasks
Show initiative for own growth and development
Detail oriented

Qualifications
Degree or Tech course in IT, Commerce, Sciences or Engineering faculty
3+ years experience in a similar role

*ICT jobs in south africa
*Intermediate Application Support Analyst in Cape Town

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