Document Verification Agent

3 weeks ago


Cape Town, South Africa Prodigy Finance Limited Full time

**Prodigy Finance - who are we?**

Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 130 countries to fulfill their dream of studying at the world’s top universities and schools by financing their international postgraduate studies. Our purpose is to democratise access to life changing education, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

Our borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary in assessing creditworthiness. Since 2007, Prodigy Finance has extended over US$1.4 billion through the platform to fund over 28,000 students.

We are funded by some of the most highly regarded and pre-eminent financial institutions in the world, including Index Ventures, Balderton Capital, Credit Suisse, Deutsche Bank, and more recently the US DFC and CPPIB.

**What will you do in the role?**

Prodigy Finance’s Customer Success Team is located in Cape Town, South Africa with the role reporting to a Verification Team Leader.

What are some of the responsibilities of this role?
- Demonstrate accountability.
- Hit targets in a fast paced, high volume and high quality customer success environment.
- Ensure processes and tasks are completed in line with our service level agreement.
- Display a strong level of agility and adaptability in a fast paced Fintech environment.
- Strong attention to detail and administrative discipline; able to identify, escalate and correct any errors when made by any part of the team or business.
- Proven ability to remain calm under pressure.
- Advanced troubleshooting and multi skilled strength set.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to assess complex situations and use creativity to solve problems.
- Proven ability to operate independently and within a team environment, whether that be remotely at home or in office with the team.
- Strong self-awareness and the ability to conduct oneself in a confident manner.
- Have the ability to debate in a constructive manner and to challenge conventional wisdom.
- Process control and process thinking - understanding the impact of how changes upstream affect customers and stakeholders in all parts of the value chain.
- Great financial acumen, understand the functional and operational elements of a financial business and products.

**Qualifications and experience**
- 3+ years’ experience in a data capturing role.
- 3+ years’ experience in document verification within the financial services industry.
- Thrives in a busy environment and handles stressful situations calmly and professionally.
- Degree qualification
- Fintech experience - hopefully you would have experienced the excitement and challenges of working at the bleeding edge of disruptive technology within financial services.
- Experience with FCA or have worked in a business that is FCA regulated before.
- Growth Company experience - you may have experienced rapid growth in your current role or company, knowing how to keep pace with changing processes and dependencies.



  • Cape Town, South Africa takealot.com Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, and hard-working people with integrity to join our team. We offer a market related, total remuneration package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to...


  • Cape Town, South Africa MindMatch Consulting Full time

    Please note that this is a 6-month fix term contract to start in February 2023 Specific responsibilities will include: - Demonstrate accountability - Hit targets in a fast-paced, high volume and high-quality customer success environment. - Ensure processes and tasks are completed in line with our service level agreement. **Requirements**: - 3+ years...


  • Eastern Cape, South Africa Michael Brown Verifications (Pty. Ltd) Full time

    VERIFICATIONS DIRECTOR ARE YOU PREPARED TO BE AN INTEGRAL PART OF THE LAUNCH PHASE OF AN EXCITING, (FIRST OF IT’S KIND), START-UP BUSINESS WHICH HAS HUGE GROWTH POTENTIAL, (NATIONALLY AND INTERNATIONALLY?). DO YOU HAVE WHAT IT TAKES TO LEAD A TEAM OF VERIFICATION AGENTS? CAN YOU SUSTAIN YOURSELF FINANCIALLY WHILE THE LAUNCH PHASE IS UNDERWAY? (2/3 MONTHS...


  • Cape Town, South Africa Takealot Group Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, and hard-working people with integrity to join our team. We offer a market related, total remuneration package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with...


  • Cape Town, Western Cape, South Africa Takealot Group Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, and hard-working people with integrity to join our team. We offer a market related, total remuneration package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to...


  • Cape Town, South Africa Mukuru Full time

    An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients. Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place...


  • Cape Town, South Africa Boldr Full time

    WHAT IS YOUR ROLE We are seeking an entry-level Insurance Verification Agent to work closely with our Insurance Billing team. This role primarily involves contacting insurance companies via phone to obtain essential benefits information for our Users. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping...


  • Cape Town, South Africa ResRecruit (Pty) Ltd Full time

    Conduct BEE Verifications for clients in accordance with documented procedures. Act in the capacity of Analyst as defined by SANAS R47. **Job Duties and Responsibilities**: **Verification Process** - Complete verification audits in accordance with documented systems and procedures - Plan and Prepare verifications - Conduct onsite inspection - Upload and...


  • Cape Town, Western Cape, South Africa ResRecruit (Pty) Ltd Full time

    Conduct BEE Verifications for clients in accordance with documented procedures. Act in the capacity of Analyst as defined by SANAS R47.Job Duties and Responsibilities:Verification Process Complete verification audits in accordance with documented systems and procedures Plan and Prepare verifications Conduct onsite inspection Upload and prepare preliminary...


  • Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...


  • Cape Town, South Africa Merand Corbett & Associates Full time

    Training to be given.Work closely with Software Developers and Verification team. Create and update verification reports.Proof read and edit material to improve quality and consistency.Requirements:MatricAt least 1 year's experience in a technically based role, for example IT Technician or Cloud developmentTechnical writing skills in packages such as MS...


  • City of Cape Town, Western Cape, South Africa Zeal HR Full time

    Location: Bellville Salary : R8K - R10K per month pending experience Job Title: Data and Verification Clerk Job Summary: The Data and Verification Clerk plays a crucial role in ensuring the accuracy, integrity, and completeness of organizational data. This position involves collecting, entering, and verifying data, as well as cross-referencing information...


  • Cape Town, Western Cape, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, Western Cape, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...


  • Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...


  • Cape Town, Western Cape, South Africa Measured Ability Group Holdings Full time

    South Africa - Western Cape, Cape Town - North (Goodwood - Blackheath)**Monthly Basic Salary (Market related, Negotiable)Our international client in the pharmaceutical industry which is based in Brackengate, Cape Town has a vacancy for a Supplier Quality IVDR Documentation Specialist.****IVDR: - (In Vitro Diagnostic Medical Devices Regulation)**IMPORTANT:...

  • New Business Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa BNP Paribas Full time

    Key Responsibilities: Inbound calls: Attend to incoming customer calls Process Income Verification (IV): Verify and capture the information provided on the customer's personal documents (ID, statements etc.) General Application Support: Administration: Assist the New Business department and various operational teams where required by providing administrative...

  • Call Centre Agent 2

    3 days ago


    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 22.04.2024 REFERENCE NUMBER CS 47/24 ext SALARY **Basic Salary**: R220 458 p.a. DEPARTMENT Customer Relations DIRECTORATE CORPORATE SERVICES Call Centre Agent 2 **Requirements**: - Grade 12 - Minimum of 2 years’ call centre or Customer Care Experience - Computer proficiency(MS office, Skype and SAP) - Fully bilingual...