Driver Verification Team Lead

1 week ago

Cape Town, South Africa Takealot Group Full time

We are a young, dynamic, hyper growth company looking for smart, creative, and hard-working people with integrity to join our team. We offer a market related, total remuneration package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**Reporting to the **_National Franchise Operations Manager_**

**Your responsibilities will include**:

- Manage a team of Driver Verification Agents
- Ensure that Agents are monitoring Drivers Profiles and driving compliance with SOPs.
- Lead review of SOPs with input from team members and the appropriate managers.
- Manage the audit process on all compliance documentations.
- Monitor the Driver Verification Control Spreadsheet (Excel) to ensure driver information is being captured accurately
- Complete daily reports on performance (Verification & Clean up)
- Train hubs on compliance documentation
- Liaise with Hub managers and Franchise managers
- Ensure Agents complete processing, compliance, and administration duties accurately & timeously.
- Driver ad hoc projects and tasks assigned by the National Franchise Operations Manager

**Attributes required**:

- Exceptional organizational and compliance and administrative skills.
- Have a keen eye and attention to detail.
- Must be able to work under pressure and high workloads from time to time.
- Must be able to think outside of the box and be proactive in your approach to your responsibilities.
- Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical.
- Ability to present ideas succinctly, in writing and verbally.
- Versatile and with an appetite to learn from the experience of others and independently through experimentation and research.
- Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

**Qualifications and Experience**:

- Matric
- 1 - 2 Years Team Lead Experience
- 1 - 2 Years Audit / Document Management Experience
- KYC & AML experience
- Must be knowledgeable on Excel, PowerPoint, and Google Workspace
- Knows how to work under pressure
- Works well in a team
- Must be computer literate.

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, but it's also all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extraordinary Mind** who:

- is respectful but forthright.
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions.
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience.**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster.
- is business SMART. Able to think about problems from a business perspective using technical and product input.
- is curious and challenges the status quo.
- is innovative and enjoys iteration.
- is collaborative.
- **thinks like an owner** of the business.
- is **SMART, has INTEGRITY** and **is HARD WORKING**

If you meet the above, you are an **Extraordinary Mind** so come and join us
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._

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