QA Analyst

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing,...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude. We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together. The Analyst Quality Control will be...

Stormcraft Studios, based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively...

**We Want You**: Be part of a dynamic, energetic and supportive Team! We are on the search for a **Software Quality Analyst 2**, who has a knack for executing and documenting the software development process and is actively involved with the test process improvement initiatives. **You Bring**: - BSc, BCom and Ndip. - ISTQB Foundation Certified...

**Job Advert** **What you’ll be doing in this role** - Leading, developing and coaching a team of Quality Analysts/Team Leaders - Managing team performance in line with objectives and metrics - Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching - Leading/overseeing account Quality calibration -...

**Quality Analyst** **MAIN JOB PURPOSE**: To assist with the quality assurance service to the business to ensure that products produced by the company are fit for use by the consumers according to Company’s specifications and standards. To drive zero defect culture within the organization with the use of WCM tools. **JOB SUMMARY**: **_ Operational...

**Other** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: **What you’ll be doing in this role** - Leading, developing and coaching a team of Quality Analysts/Team Leaders - Managing team performance in line with objectives and metrics - Delivering/overseeing QA induction training and accreditation, check the checker activity...

**The role**: We are seeking a highly skilled and dedicated Service Owner to join our team. As a Service Owner within this space, you will be responsible for overseeing and managing support operations and QA activities across our large product suite. Your primary focus will be ensuring customer satisfaction, timely issue resolution, and maintaining the...

Unilever is currently hiring for **:Quality Analyst** **Function**: Supply Chain **Location**:Maydon Wharf Factory **Terms & Conditions**: full time ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives...

**POSITION**: Quality Assurance & Insights Manager **REPORTS TO**: Centre of Excellence Executive **BASED IN**: Durban, Mount Edgecombe A fantastic opportunity exists for a highly experienced **Quality Assurance and Insights (QA&I) Leader** to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering...

Quality Assurance & Insights Manager Call Centre BPO Durban - Kwa Zulu Natal - South Africa A fantastic opportunity exists for a highly experienced Quality Assurance and Insights (QA&I) Leader to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering all aspects of the QA&I plan, ensuring the...

Overview: **Games Global Graduate Programme 2025** **Graduate Data Analyst** **About**: Are you a graduate or final-year student searching for a suitable career opportunity in an energetic IT company? If so, then look no further. The Games Global Graduate Programme provides 12 months of valuable on-the-job training to graduates who are eager to initiate...

Unilever is currently hiring for < **Quality Lab Analyst** Function: Supply Chain ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our...