Lodge Manager

6 days ago


Grahamstown, South Africa HotelJobs.co.za Full time

Kendrick Recruitment are now seeking a Lodge manager for a luxury lodge in the Eastern Cape.

**Key responsibilities and accountabilities**:

- Warm welcome and check in of all guests
- Guest management - coordinate daily activities and transfers for guests of all ages
- Guest experiences - ensure guest expectations are exceeded; ensure all special needs and requests have been met
- Hosting of all meals/guest events
- Complete daily/weekly/monthly Admin duties including month end duties
- Manage stock (operational and bar) through regular stock takes and maintaining stock controls
- Weekly Financial and operational business reports to General Manager
- Attend Weekly HOD Meeting
- Management of staff - recruitment, induction, rosters, attendance, performance management, discipline, on the job training, team spirit, reward & recognition
- Actively support the Conservation and community initiatives and programs
- Health & Safety - ensure lodge operates in safe manner at all times, ensuring the safety of guests and staff.
- Management of lodge maintenance - reporting all issues and follow up

**Qualifications and experience required**
- Matric or Grade 12 certificate
- Hospitality / Hotel / Lodge Management related qualification would be an advantage
- 5 years’ experience in 5 star game lodges
- Valid Code 8 Driver’s license
- Good computer skills
- Fluent in English (Written & Verbal)
- Numeracy & Computer skills
- Commercial skills
- Management Ability


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