Senior Lodge Manager
4 days ago
Kendrick Recruitment is now searching for an experienced **Lodge Manager** for a 9-bedroomed **luxury 5* Game Lodge on a Big 5 reserve** near **Grahamstown, Eastern Cape.**
**Key Outputs**
- Meet every guest and ensure they know who is looking after them
- Ensuring all organizational requirements around delivering a guest experience at the Lodge is planned for and executed on a daily basis
- Ensure brand standards are always maintained in all areas that make up the guest experience
- Represent the company brand in appearance and behaviour
- Create an environment where the company culture is fostered
- Innovate new ideas and ways to edge the brand and improve
- Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
- Ensure that training & development of staff is coordinated
- Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
- Relieve for the General Manager when on leave
- Hosting alternative nights
- Taking the lead on groups
**KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)**
- At least 5 years relevant experience in a 5 star Game Lodge
- Managerial Experience is ESSENTIAL
- Valid SA driver’s license essential.
**SKILLS REQUIRED**:
- MS office knowledge is a requirement
- Communication skills - with guests and fellow staff members
- Lateral thinking ability
- Initiative
- Must be able to cope under pressure to meet guests’ needs
- Leadership
- Organizational abilities
- Honest, have good integrity, proactive and driven person who has career ambitions
- Good interpersonal skills
- Passion for guest delight
**PREVIOUS WORK EXPERIENCE REQUIRED**:
- Experience in the service industry especially in dealing with guests and staff
- Previous front of house & lodge management experience
**Basic Salary**: R17,000 live in plus benefits as listed below
Company benefits:
- Onsite accommodation
- Contribution towards medical aid
- Contribution towards provident fund
- No staff meals but a food allowance is given to staff to compensate for meals needed whilst on shift.
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