IT Operations Shift Leader

7 months ago

Centurion, South Africa Group Digital and Technology Office Full time

**Introduction**
- Through our client-facing brands the Momentum Metropolitan Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve
- their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisation’s care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum
Metropolitan provides practical financial solutions for people, communities, and businesses.

**Role Purpose**
- The IBMi Operational Shift Leader will be responsible for monitoring, escalation, and coordinating scheduled tasks in the IBMi Environment while on shift.Making sure tasks are distributed between him and the two shift controllers.

The Shift Leader will take instructions from the Operational Shift Planner and will report to the IBMi Operations Team Leader.
- The IBMi Operations Shift Leader will follow a Runbook to Diagnose, troubleshoot, and escalate any errors which can be used for immediate resolutions.
- You will collaborate with other support or dependency groups in case the incident has a linkage to other support personnel or outside vendors.

**Requirements**:

- Grade 12
- IT Related Diploma or Degree advantages
- Minimum 1 year IBMi (AS400) Operational experience

**Understanding of the following will be an advantage**:

- (CL) Control Language
- BRMS
- Full System FlashCopy
- Mimix
- Microsoft office suite

**Duties & Responsibilities**
- Client and Stake holder Engagement- Maintaining operations by monitoring the performance of Infrastructure and Services for errors and stoppage messages. Observing peripheral equipment and entering commands to correct errors, ensuring that service quality is adhered to.
- Escalate & log all incidents & maintain detailed reports.
- Meet agreed timelines.
- Identify any business risk, fault with systems or services and escalate accordingly.
- Maintains unit performance by cross training Operators.
- In event of system failures provide first line support.
- Update the shift report with all major and outstanding issues.
- Following Shift Schedule and Standby Roster.
- Be available after hours and weekends when on standby for Support or Monthly Production Runs.

Batch-run Process Management
- Operate systems and deploy according to Policies and Procedures.
- Report all errors encountered and maintain detailed incident reports on JIRA.
- Investigate, diagnose, and take prescribed actions on all system failures.
- Monitor for proper operations and performance and to ensure that service quality is delivered.

Backup Process Management
- Understanding of Full System FlashCopy and BRMS using backup Toolkit
- Understanding of Virtual Tape Library and FalconStor
- Start and Monitor Daily Backups per Policies and Procedures and Schedules.
- Log, Escalate, Investigate and Restart failures.
- Maintain and Prepare sufficient BRMS Backup tapes.
- Liaise with 3rd party (Metrofile) to deliver and secure backup media onsite within the timeframe of the requesting I&O team member.
- Perform regular Test Data Refresh on IBMi Dev & DR systems.

Data Center environment Stability
- Dashboards Monitoring, Escalation & Following Facilities Why of Work.
- Follow DC Policy and Procedures.
- Do routine DC inspection to confirm UPS; & Aircon systems are operational & functioning, thus proactively minimizing outages/downtime.
- Identify risks to the company and direct/escalate accordingly. Investigate, diagnose, and take prescribed actions on all operational events, alarms, and incidents.

**Competencies**
- Action and results orientation
- Innovation
- Leveraging Technology
- Numeracy
- Reading and Comprehension
- Relationship Building
- Working in teams

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