Senior Associate IT Change Control Specialist

8 hours ago

Johannesburg, South Africa NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Ensure the continuous availability of IT services by assisting teams within their respective portfolio with the coordination, evaluation, and scheduling of medium to complex changes, across both Application and Infrastructure into a live Production environment. This is done by utilising ITIL aligned standardised change management processes and procedures ensured compliance with pre-defined change governance, as well as Change Advisory Board (CAB) regulations during the implementation. Senior Associate Analyst for Change Control takes responsibility for the complete change management lifecycle and assists with the management of this process to successful execution. Develops metrics and reports to provide data for process measurement, identifying indicators for future improvement opportunities

**Working at NTT**

**Key Roles and Responsibilities**
- Evaluate, assess, and review each change request logged in their respective portfolio aligned the to Change Management processes, procedures, and governance requirements
- Co-ordination and prioritisation of changes based on their interdependencies and priority, taking change, maintenance and release windows into consideration
- Based on change type, assess the change to mitigate and highlight any possible impact on business, via engagement with the respective Application or Infrastructure Owners
- Ensure the Change aligns to all Change Management requirements
- Engage and facilitate any change conflict, with technical resources to ensure the necessary mitigation is in place before implementation of the respective change
- Collaborate and engage to obtain sign off from all impacted stakeholders of a change before approval for implementation
- Process all changes on the ServiceNow system in accordance with the approved Change management process and procedures
- Ensure the documented Change governance is adhered to
- Ensure that the required Risk Assessment is completed to align with the complexity and impact of the change
- Ensure all change requests in their respective portfolio are tracked, manage and report on the fulfillment of change requests, ensuring that the required records are updated once a change has been successfully implemented
- Ensure that the necessary business approval is attached to the change request for any organisational resources that might be required to implement a change
- Align to the Change requirements, the Senior Associate Analyst: Change Control will be responsible to ensure the supporting Requests, Incidents, External references, and/or Requested items are linked to the change before assessing and approval is granted
- Senior Associate Analyst: Change Control acts as an interface between the requester and the technical delivery team and ensure that change requests are handed over to the relevant technical team members for implementation
- Senior Associate Analyst: Change Control will be required to complete a Weekly Deliverables Report, using the information on ServiceNow and communicate the report in a timeous manner to the Senior Change Manager
- It will be the responsibility of the Senior Associate Analyst: Change Control to ensure that the necessary Route Cause Analysis document is completed for a failed change before the closing of the change.
- Manage and report any non-conformance to the Change policy, processes, and procedures

**Communication**
- The Senior Associate Analyst: Change Control will be responsible to compile and distribute any change communication related to their portfolio

**Change Advisory Board**
- Participates in the Weekly Global I&T Change Advisory Board (CAB)
- Highlight any possible input on changes that impact other systems and or Business areas
- Act as the CAB Manager, on a rotating basis, and present all changes to the CAB audience, update changes in the CAB on the CAB Register and ensure that the CAB recording is uploaded centrally on Teams
- The Senior Associate Analyst: Change Control should ensure that the change requester is invited and present at CAB to present their respective change for approval
- The Senior Associate Analyst: Change Control will have the authority to approve low-risk changes, where CAB Approval is not required
- The Senior Associate Analyst: Change Control will have the authority to reject any change not adhering to the Change Governance requirements

**Auditing**
- The Senior Associate Ana

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