Senior Specialist High Risk Base Management and
6 months ago
**Key accountabilities and decision ownership**]**:
- Identify and set-up key campaigns across direct, retail and/or online channels to reduce churn
- Craft and execute on proactive saves strategies using big-data predictive models and dedicated execution teams across our distribution channels
- Craft and execute on reactive saves strategies by equipping inbound desks with appropriate tooling and commercial deals.
- Manage the commercial agreements, profitability and operational service levels of campaigns.
- Take full accountability of operational and product innovations across all areas of voluntary churn management.
- Provide best-in-class differentiated services within the last line of cancelations defense.
**Must have technical / professional qualifications**:
- A relevant 3-year Degree or National Diploma in essential and
- A minimum of 3 - 5 years relevant experience essential in a commercial role inclusive of experience in an operations role.
- MBA / Similar postgraduate degree or qualification would be advantageous.
**Key performance indicators**:
- Annual Churn % for the postpaid business in the commercial business unit department.
- Annual outflow revenue for the postpaid business in the commercial business unit department.
- Revenue Dilution Management targets on all retentions through the business department.
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