Japanese-speaking Lifestyle Manager
3 weeks ago
Lifestyle Manager - Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
**Key Responsibilities**
- To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
- Have an in-depth understanding of your members' lifestyle needs, interests requirements
- Establish clear, detailed and through briefs from members
- Research the best options to meet exceed the lifestyle requirements of the member
- Always go above and beyond on your members' requests
- Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
- Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
- Work with member satisfaction ambassador to resolve and own all customer complaints relating to your members
**Requirements**:
- MUST be able to speak and write Japanese on a fluent/Native level.
- 1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
- Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- Outstanding communication skills, both written and verbal
- The ability to multitask and handle several projects at the same time.
- The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
- Strong administration skills and be able to prioritized workloads to meet strict deadlines
- An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
- Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
- Possess good communication and interpersonal skills
- Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
- Experience with GSDC systems would be advantageous
- Concierge, customer service or call center experience will be preferred
- You must be flexible to work rotational shifts.
- Energetic and motivated team players who enjoy the challenge of meeting and beating targets
- An understanding of the luxury lifestyle and affluent customers.
**All employees also enjoy a range of benefits**:
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
- ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
- Access to lots of great travel and entertainment discounts
- There are lots of social events throughout the year as well as a break-out room where employees can relax or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
- Global Team, with diversity at its core.
- Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
- Possibility of growth within a dynamic and international company
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