Japanese-speaking Customer Advisor
4 weeks ago
**ONLY Japanese-speaking individuals**
Customer Service Representatives are a key resource for proactively engaging contractors over the phone, providing contractors with account benefits, and generating a long-term account base.
- Client Relationship Management, Contractor onboarding, User support, Contractor retention optimization, Tele-sales, Document verifications, Records management and any other relevant task allocated by the line manager.
- Serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner
- Qualification:
- Grade 12 (South Africa) or any similar qualification
- **Japanese **Language proficiency
Experience
- Previous support centre experience
- Previous customer service experience
- PC Skills must be very good
- Performance reporting
Technical Skills
- Excellent relevant international language proficiency
- Customer Relationship Management
- Report writing skills
- Sales skills
Knowledge
- Health and Safety (basic understanding)
- Contractor management (basic understanding)
Competencies
- Analytical skills
- Communication skills
- Influencing skills
Attributes
- Approachable
- Responsive
- Diligent
- Detail oriented
- Trustworthy
- Self-motivated
**Salary**: R22,000.00 - R25,000.00 per month
**Language**:
- Japanese (required)
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