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Hotel Guest Relations Officer 3009

2 months ago

Umhlanga, South Africa What Next Recruitment Full time

A busy leisure Hotel is looking for an experienced Guest Relations officer to join the team.

**Description**:
**The Guest Relations Officer is responsible for the supervision and control of all guest services and administration of all Guest Service-related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts. Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.**

**Requirements**:

- Hands on Problem Solving approach and the ability to remain calm under pressure
- Previous Guest Relations experience essential
- Experience with an HMS system (Protel advantageous)
- Customer service driven with outstanding communication and active listening skills
- Friendly, courteous and service-orientated
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable/Professional appearance and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Leadership skills

Please forward an up to date CV

**Salary**: R10,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)