Duty Manager

5 months ago


Umhlanga, South Africa HotelJobs.co.za Full time

**_Duty Manager - 4* Hotel - Umhlanga_**

**Location: Kwazulu Natal, South Africa**

**Company: 4 Star Hotel Group**

Synopsis: Join our client's dynamic team at a leading 4-star hotel group in Kwazulu Natal as a Duty Manager. We are seeking a talented individual with experience in hotel operations and management, particularly in utilizing Opera Cloud and Micros materials control systems. This is an excellent opportunity to contribute to the success of a renowned hotel group known for its exceptional service and commitment to excellence.

Job Description: As a Duty Manager, you will play a pivotal role in overseeing the daily operations of the hotel to ensure smooth functioning and exceptional guest experiences.

Your responsibilities will include:

- Managing and supervising hotel staff across various departments.
- Handling guest inquiries, requests, and complaints efficiently and professionally.
- Ensuring adherence to hotel policies, procedures, and standards.
- Monitoring inventory levels and coordinating with relevant departments using Micros materials control.
- Utilizing Opera Cloud for reservations, check-ins, check-outs, and other front desk operations.
- Assisting with scheduling, training, and performance evaluations of staff.
- Collaborating with other managers to optimize hotel operations and guest satisfaction.
- Handling emergencies and resolving issues promptly and effectively.

Minimum Requirements:

- Previous experience working in hotel operations and management.
- Proficiency in Opera Cloud and Micros materials control systems.
- Strong leadership and communication skills.
- Excellent organizational and problem-solving abilities.
- Flexibility to work in shifts, including weekends and holidays.
- Minimum of a Bachelor's degree in Hospitality Management or related field (preferred but not mandatory).
- Must reside in the KZN area

Join our client's dynamic team and be part of an exciting journey in hospitality excellence


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