Reservations Manager

4 weeks ago


Umhlanga, KwaZulu-Natal, South Africa Radisson Hotel Group Full time
Job Title: Reservations Manager

At Radisson Hotel Group, we are seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our reservations department, you will be responsible for ensuring the smooth running of the reservations process, delivering exceptional guest experiences, and driving revenue growth.

Key Responsibilities:
  • Manage the reservations process, ensuring seamless communication with guests, travel agents, and other stakeholders.
  • Develop and implement strategies to maximize guest satisfaction, comfort, and loyalty.
  • Collaborate with the sales team to drive revenue growth and achieve business objectives.
  • Lead and motivate the reservations team to deliver exceptional results and high-quality service.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
Requirements:
  • Proven experience in reservations management, preferably in a hotel or hospitality environment.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with a focus on driving revenue growth and improving guest satisfaction.
  • Proficiency in hotel management systems and software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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