Sr. Customer Success Manager

4 months ago


Cape Town, South Africa Mimecast Full time

Senior Customer Success Manager
- The legends in customer success.- This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You’ll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively.- Day to day you’ll put in place customer service strategies, follow up on surveys, seek feedback, identify upsell opportunities, build strong relationships, be a known point of contact for customers, and troubleshoot and solve customer problems.- You’ll need:
- Education to degree level
- Experience in a relevant role (3 - 5 years), preferably within SaaS
- People skills
- Competence in risk forecasting and reporting
- To be good with deadlines
- Proficiency in MS Office and other business tools
- Great communication skills - written and spoken
- To be equipped with business skills and financial acumen (NPV, Margin, C2S)

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.



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