Infrastructure Support Technician

2 weeks ago

Johannesburg, South Africa OutsideCapital Full time

Our client is a global leader in fleet and mobile asset management, providing custom hardware and software solutions that enable their customers to reach their goals. With operations in over 120 countries, they have won multiple awards for their industry-leading services.

We are looking for an experienced Infrastructure Support Technician for our client's IT Department. The position will be based in Midrand. The main objective of the role is to provide Tier 2 support for incidents logged on the service desk, as well as installation, configuration, upgrades, monitoring, maintenance, and troubleshooting of networking and associated infrastructure components.

**Responsibilities**:

- Performing installations, configurations, upgrades, monitoring, maintenance and troubleshooting of networking and associated infrastructure components in support of operational systems and development environments.
- Monitoring and responding to system alarms and events, managing system resources such as capacity, reconciliation of violation reports and loggings generated by automated policing mechanisms based on established procedures.
- Administration of system health (system admin and DBA) by interacting with other specialist areas.
- Creating knowledge base/SOP documents and providing them to the support team to close calls.
- Investigate and diagnose technical issues with systems and perform necessary fixes within scope.
- Ensuring uptime and availability requirements are met and systems are adequately documented.
- Providing a 24/7 response service for system outages.
- Developing business recovery plans and adhering to version control policies.

**Requirements**:

- Matric;
- National Certificate (IT) or BSC (IT) or Industry specific diploma;
- At least 4-5 years of relevant experience;
- ITIL Foundation certification;
- IT certifications in infrastructure disciplines;
- Understanding of Kanban flow system and LEAN performance management;
- Excellent verbal and written communication skills;
- Ability to work independently and complete assignments under pressure;
- Strong customer service focus.

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