Avp - Assistant Vice-president Operations

3 weeks ago


Cape Town, South Africa ABC Worldwide Full time

**AVP Quality**

Basic Function:
levels; ensure implementation of quality management framework for each client areas and have quality

control and assurance related improvements and performance. Manage a team of QCA and clients within

the vertical.

**Essential Functions**:

- Build a strong quality control with process understanding and measurement to deliver high performance and

client agreed KPIs with a positive customer experience.
- Analyze business processes and assist in identifying problems and mitigating plans for quality

improvement.
- Responsible for quality assurance across all processes, identify and execution of projects; governance of

processes & reporting, driving standardization across all clients.
- Be well informed on the developments in process improvement programs and contribute in implementing

business strategy for positive customer experience.
- Business development and solution in select areas; support in RFP, RFI responses from quality

perspective. You will be responsible for set up and functioning of quality compliance at client level to meet

business, internal and ISO certification requirements.
- Facilitate the sharing of best practices from within and outside the organization and implement them
- Planning and managing budget and resource allocation for the assigned vertical

**Primary Interactions**:

- Enabling functions
- Transitions
- Operations
- Clients
- Others as may be required

Organizational Relationships:

- Reports To: Country Head

Supervises: Quality Assistant Managers, Quality Managers,

Sr. Quality Managers, AVP of Quality and SAVP of Quality

**Education**:
Graduate degree is a must degree in a quantitative discipline is preferable

MBA preferred but not essential

BB Trained from recognized institute

**Work Experience**:

- Minimum 7+ years of total work experience
- Must have 3+ years of direct team management experience with demonstrated success and financial

results
- Must have 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO
- Must have 3+ years quality experience - Six sigma & Lean tools and methodologies, Process improvements

and project execution

**Job Type**: Permanent

**Salary**: From R50,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a clear credit and clear criminal record?
- What are your salary expectations?

**Education**:

- Certificate (required)

**Experience**:

- Business Operations: 5 years (required)
- Quality Management: 3 years (required)
- Six sigma & Lean tools and methodologies: 3 years (required)

Shift availability:

- Night Shift (required)



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