Swahili (Kimvita) Speaking Customer Service

24 hours ago


Cape Town, South Africa Language Recruiters Full time

We have an AMAZING career opportunity for a **Swahili (KiMvita) speaking Customer Service Consultant** to join a leading Pan-African sports betting company in **Cape Town, South Africa**. You will be responsible for implementing their VIP customer program and will be the point of contact for VIP customers. Does this **job** sound like the perfect challenge for you? Keep reading

Your key job responsibilities as the **Swahili (KiMvita) speaking Customer Service Consultant** in **Cape Town, South Africa** will include:

- Develop relationships telephonically with VIP clients to retain and grow customer loyalty by selling products, services and experiences relevant to the customer
- Manage customers’ requests and VIP inbound calls to resolution
- Answer all customer queries in a prompt and professional manner
- Obtain feedback from clients with regards their experience
- Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring the company as the sports betting brand of choice
- Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
- Communicate and conduct regular follow-ups with existing and potential VIP clients to maintain the relationship
- Monitor specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
- Manage VIP customers using CRM in line with targets
- Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, player offers
- Recognise customers on special occasions including birthday and other important dates

Requirements for this **Swahili (KiMvita) speaking Customer Service Consultant job** in **Cape Town, South Africa**:

- Must be fluent in **Swahili KiMvita** dialect and English
- Experience in a customer service, a contact centre or sales environment
- Experience dealing with high end and VIP customers is an advantage
- Having an interest and experience in sports is preferred
- High levels of communication and selling skills are required
- May be required to work extended hours (including after hours, weekends and public holidays)
- Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

If you wish to view additional Swahili Language jobs in **Cape Town, South Africa**, please click through to our** job** section.



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