Swahili Speaking Customer Service Consultant Job

2 days ago


Cape Town, South Africa Language Recruiters Full time

Are you a **Swahili speaking Customer Service Consultant** looking for an exciting new** job** opportunity in **Cape Town, South Africa**? Keep reading A leading Pan-African sports betting company are looking for you to join their amazing team If you are a dynamic person with a positive attitude to ensure player satisfaction, this **job** could be perfect for you

Your key **job** responsibilities as the **Swahili speaking Customer Service Consultant** in **Cape Town, South Africa** will include:

- Answering and managing large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, respond to customer questions, and handle complaints
- Follow communication “scripts” when handling different topics
- Report issues and unresolved requests to internal departments and follow up to ensure resolution
- Engage customers and build with them sustainable relationship
- Give feedback to the team to enhance customer experience

Requirements for this **Swahili speaking Customer Service Consultant job** in** Cape Town, South Africa**:

- Excellent verbal and written communication skills in **Swahili** and English are a must
- Experience in a customer facing role is beneficial
- Experience in the online gaming industry is beneficial but not essential
- Customer-orientated
- The ability to multitask and think quickly on your feet to be able to make solid decisions
- Tech-savvy and efficient with different communication and office software tools
- Highly
- motivated with great attention to detail and able to evaluate customer demands

If you wish to view additional Swahili Language jobs in **Cape Town, South Africa**, please click through to our** job** section.



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