Director, Training

2 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23035898

**Job Category** Information Technology

**Location** MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
***

**SCOPE**

The role is primarily responsible for ensuring that the IT Application training and deployment needs of all properties, preopening and operational are met.
- Number of FTE Associates: 11
- Interacts with various groups within the organization including IT Operations, IT Openings, IT Vendors, Continent Lodging Services.
- Managed and Franchised, Pre-Opening and Operational Properties
- Control or Influence of Budget (Y or N) Y

**EXPECTED CONTRIBUTIONS**

**KEY RESPONSIBILITIES**:
**Managing Projects and Priorities**
- Working with the Opening teams across IT, CLS, DAM & Global Design to ensure opening timelines & project requirements are met
- Working with IT Project teams to ensure successful development and delivery of training and deployment activities related to both globally managed and continent driven projects and initiatives as required.
- Working with IT operations teams to facilitate training and deployment activities related to upgrades, additional trainings, conversions, brand flips and property Deflagging.
- Ensuring projects are resourced appropriately & end to end Project Management of all Training Projects is completed.
- Overseeing the scheduling of resources
- Working with external vendor partners for activities related to Opera PMS, ensuring property creation and specific activities.
- Owns all training & Opera PMS Consultancy & Implementation related activities - providing resources for all phases of the project in alignment with requirements
- Ensuring MARSHA DB packet process is maintained & hotels are provisioned within the required timeframe
- Reacting to changes in Opening dates - and the onward communication to, and coordination of resources and stakeholders
- Ensuring delivery of training Kick Off, progress and check point meetings
- Evaluating project performance, tracking and analysis of improvement areas
- Managing the financial billing and recovery of the team using OFB and other financial tools as appropriate, escalating issues to project managers and relevant parties as appropriate.
- Creating training manuals, classroom activities, and other materials needed to deliver training sessions
- Coordinating with corporate suppliers to provide industry leading training sessions
- Development of boot camp training for training delivery partners, ensuring consistency in delivery and continuous updates.
- Maintaining records of all training activities and materials used during sessions, ensuring training logs, E Learning & handovers are all completed
- Developing effective pull through processes to ensure the Training Journey is consistent across systems, job role & Opening phase
- Advocating system adoption and maximizes use of Marriott’s tools and resources.
- Identifying and communicating additional opportunities
- Ensuring execution of demand generation activities; implementation and analysis.
- Analyzing data to identify trends, future need periods and obstacles to achieving goals.
- Assisting with account diagnostics process and validating conclusions.
- Attending meetings to plan, organize, prioritize, coordinate, and manage activities and solutions.
- Ensuring compliance with Marriott International policies and procedures.

**Building Successful Relationships**
- Establishing and maintaining relationships with partner vendors who provide training materials, services and / or resources
- Evaluating resources & providing constructive feedback across internal & external programs
- Developing and managing key stakeholder relationships, working closely all EMEA IT groups, CLS, Finance, Leadership Team and General Managers as appropriate.
- Providing targeted and timely communication of results, achievements, and challenges to the stakeholders.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Driving team engagement with motivation and recognition.
- Providing employees with feedback on their performance or offering guidance on areas for improvement
- Conducting interviews to screen prospective employees for job openings

**Leading Discipline Team**
- Monitoring, coordinating, and communicating the strategic objectives of the business & ensure the training team deliver to these objectives
- Developing and implementing training programs for new hires and existing employees
- Organizing development efforts such as team building activities and conflict resolution
- Designing employee training programs that align with company goals, industry standards, and employee skill sets
- Managing the LPA process for any direct reports and supports career progress

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