Software Support

3 days ago


Somerset West, South Africa JSM Business Services Full time

Our client is an international software and training company specialising in IT Solutions for Supply Chain. They needs to employ an energetic and dynamic individual to assist with support and training.

Duties & Responsibilities
- Ensure that the daily import of Data into the system was successful.
- Manage customer communications for support issues.
- Update the Client Issue Portals (Trello, Jira) on current outstanding issues.
- Update clients on outstanding issues.
- Continuous testing of the system.
- Prepare and present webinars on system functionalities and new features.
- Keep help files updated to provide clients with the best possible assistance.
- Attend to client and internal meetings.
- Prioritizing of client issues.

Desired Experience & Qualification

Grade 12

A degree in Industrial Engineering, Supply Chain or IT

An aptitude for Information Technology

Excellent communication skills

A valid driver's lisence

Reliable transport

**Job Types**: Full-time, Permanent, Graduate

**Salary**: R20,000.00 - R24,000.00 per month

Ability to commute/relocate:

- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)



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