Warranty & Aftersales Administrator Isando
4 days ago
**Warranty Claim Administration**: Process and administer warranty claims in accordance with company policies and procedures
**Claim Review and Validation**: Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines
**Dealer and Customer Support**: Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims
**Data Entry and Record-keeping**: Accurately enter warranty claim data into the company’s database, maintaining up-to-date and accurate records
**Reporting and Analysis**: Generate reports and analyse data to identify trends and areas for improvement in the warranty process
**Policy and Procedure Adherence**: Ensure adherence to company policies and procedures, as well as regulatory requirements
**Collaboration with Cross-functional Teams**: Work closely with other departments, such as Technical and Parts to resolve warranty
- related issues
General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute taking etc.
Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery
Handle incoming inquiries from Dealers and Customers regarding aftersales service, warranty claims, and spare parts orders, providing prompt and helpful assistance.
**Minimum Requirements**:
Matric or higher
Minimum 2 years experiences in similar role
Code 8 licence
Between 3 - 5 Years
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