Administrator: Warranty- Importer

2 weeks ago

Johannesburg, South Africa Motus Corporation Full time

**Job Purpose**

To deliver administrative support in order to process warranty transactions accurately and timely through the execution of
predefined work objectives as per agreed standard operating procedures.

**Position Overview**:
**Specific Role Responsibilities**:
**GENERIC JOB OUTPUTS**

**PROCESS**
- Capture warranty claim data on relevant OEM systems to ensure compliance.
- Compliance with OEM documentation requirements.
- Contribute to and assist in the effective execution of internal and external warranty audits to dealer network and from

OEM's.
- Coordinate first approval rates of denied and/or rejected claims sent to Motus.
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Ensure all applicable documentation is accurate, updated and costed correctly.
- Ensure parts are timeously destroyed according to OEM standards.
- Ensure warranty storeroom is in accordance to OEM requirements.
- Execute work in line with governance and compliance processes.
- Process and administer all warranty claims according to OEM standards.
- Provide support to dealer network/importer regarding claim handling.
- Record and report on work activities to provide timely and accurate information for decision making in area of

accountability.
- Report any inefficiencies to the immediate superior in order to take corrective measurements to complete costing process.
- Update the warranty grid accurately.
- Vetting of source documents in order to validate final claim data prior to payment to dealers.

**FINANCE**
- Ensure that the relevant financial transactions are accurate and information is documented and stored appropriately.
- Ensure warranty processes and documentation are accurate to obtain clean warranty audits.
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in

achieving goals of the office.
- Follow-up on claims to prevent non-payments.
- Maintain warranty work in progress.
- Update and maintain warranty age analysis.
- Verify and ensure that warranty financial entries on the system are in line with approved policies and procedures.

**CLIENT**
- Deliver services and/or products that enable a culture which meets or exceeds customers' expectations in the business.
- Deliver work activities effectively to satisfy customers.
- Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful

manner.

**PEOPLE**
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to company values

**Qualifications and Experience**:
**Minimum Experience**

1-2 years' experience in a similar environment

**Minimum Qualification**

Higher Certificates and/ or Advanced National (Vocational) Certificates

**Skills and Personal Attributes**:

- Informs clients timeously of reasons for possible problems, such as unexpected disruptions.
- Interacts with clients in a respectful, helpful and responsive
- Responds to client needs with appropriate level of urgency.
- Seeks feedback to develop a clear understanding of client needs and outcomes

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