Specialist: Warranty Analyst

3 months ago

Johannesburg, South Africa Motus Corporation Full time

**Job Purpose**

To provide an effective warranty claims analysis and validation service, advice and support in order to ensure business and dealer operational compliance with specific rules and policies.

**Position Overview**:
**Specific Role Responsibilities**:
**Key Responsibilities**:

- **Warranty Claims Processing**:

- Review, validate, and process warranty claims submitted by dealers, ensuring compliance with OEM warranty policies and procedures.
- Verify claim eligibility by cross-checking vehicle service history, repair data, and parts used.
- Ensure claims are accurately documented, including labor times, diagnostic procedures, and parts replacements.
- Process warranty claim payments, including credit notes or reimbursements, within the specified timeframes.
- **Dealer Support & Communication**:

- Act as the main point of contact for dealers regarding warranty-related inquiries.
- Provide training and guidance to dealers on OEM warranty processes, ensuring they understand claim submission requirements.
- Liaise with dealers to resolve any warranty disputes or issues related to rejected claims.
- Track dealer compliance with warranty processes and escalate non-compliance issues as necessary.
- **Compliance & Documentation**:

- Ensure that all warranty claims comply with the OEM’s warranty policy and local regulatory requirements.
- Maintain accurate records of all warranty claims, supporting documentation, and correspondence.
- Conduct regular audits on submitted claims to identify discrepancies or fraudulent activity and take corrective action when necessary.
- **Reporting & Data Analysis**:

- Monitor and analyze warranty claim trends, including common repair issues, parts usage, and claim rejections.
- Provide regular reports to the Warranty Manager/Aftersales Manager on warranty performance metrics, including cost analysis and dealer performance.
- Identify areas for improvement in warranty processes and suggest potential solutions to reduce claim turnaround times and improve dealer compliance.
- **Collaboration with Internal Teams**:

- Work closely with the technical team to gather necessary documentation and data for complex or high-value warranty claims.
- Liaise with the parts department to ensure correct parts information is used in claim submissions.
- Collaborate with finance teams to reconcile warranty claim payments and provide accurate financial forecasting for warranty-related expenses.
- **Continuous Improvement**:

- Keep up-to-date with OEM warranty policies, procedures, and industry best practices.
- Participate in OEM training programs to improve knowledge of warranty claim handling and dealership support.
- Identify areas for process improvement and contribute to enhancing warranty claim efficiency.

**Qualifications and Experience**:
**Qualifications & Experience**:

- High school diploma or equivalent; a post-secondary qualification in business administration, automotive technology, or a related field is preferred.
- Minimum of 2-3 years of experience in a warranty administration role, preferably within an OEM or automotive dealership environment.
- Knowledge of automotive systems, parts, and repair processes.
- Familiarity with warranty claim management software or dealer management systems.
- Experience working with multiple stakeholders in a fast-paced environment.

**Skills and Personal Attributes**:
**Minimum Requirements**
- Accuracy and timeliness of warranty claim processing.
- Dealer satisfaction with warranty support.
- Warranty compliance rates across the dealer network.
- Reduction in rejected claims and claim disputes.
- Efficiency in resolving claim disputes or discrepancies.

  • Data Analyst Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa E-Merge Full time

    Data Analyst SpecialistE-Merge seeks a skilled Data Analyst Specialist to join their team. As a key member of the business intelligence group, you will be responsible for developing and maintaining reports and data visualizations to inform business decisions.Key Responsibilities:Collaborate with cross-functional teams to understand business requirements and...

  • Specialist Solution Analyst/ Systems Analyst

    1 week ago

    Johannesburg, South Africa HR Genie Full time

    Our Client a Global tech firm is seeking a Specialist Solution Analyst / System Analyst to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. **Requirements**: - Working with the Business analysts to document the System - specifications based on the Business requirement -...

  • Specialist Solution Analyst

    7 days ago

    Johannesburg, South Africa Specd Full time

    **Job Title**:Specialist Solution Analyst / System Analyst **Duration**:6 Months **Work Location**:Randburg as well as remotely **More about the Area & Team**: Core Banking development area working with the SAFE methodology. Dynamic team, Deadline driven. **More about the project**: - Problem to solve. - Solution/Deliverable. - Attractive Tech...

  • Specialist Solution Analyst

    7 months ago

    Johannesburg, South Africa Risingsun Softsol Full time

    **Risingsun is Hiring Specialist Solution Analyst** Location: Johannesburg Contract: 1 year Hybrid Model - Min 5 years Systems/ Solution Analyst experience - Experience in working with multidisciplinary teams - Experience in Agile Methodology & working embedded within an Agile team / teams (ability to Define and write detailed User Stories) - Information...

  • Data Analyst

    7 months ago

    Johannesburg, South Africa Tower Group Full time

    Data Analyst & Programming Specialist required for a contract role of 4 months to develop and automate a B-BBEE preferential procurement scorecard at a company level, Company areas level, SCM areas Level and BU (Chief Officer & ME Level). **Requirements**: - BCom Hons Operational Research, BCom Mathematical Science (Operational Research) or similar -...

  • Data Analyst Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Data Analyst SpecialistWe are seeking a skilled Data Analyst Specialist to join our team at Network Recruitment. As a key member of our dynamic group, you will play a vital role in driving business growth through data-driven insights and analytical expertise.Salary: £60,000 - £80,000 per annum (dependent on experience)Job Description:Company...

  • Data Analyst

    1 week ago

    Johannesburg, South Africa IQbusiness South Africa Full time

    **Position Overview** The Data Analyst (BI Specialist) is responsible for managing the business intelligence, presentation, reporting and visualisation functions of the Analytics & Automation Team. A passion for data, able to understand research methods, able to find and draw insights, as well as the ability to conceptualize visually, are fundamental...

  • Specialist Solution Analyst

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    **Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Senior Data Analyst

    2 weeks ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    Our international audit & accounting client is seeking a Senior Data Analyst to join their team in Johannesburg. The Senior Data Analyst will be assisting the organization with monitoring of audit quality by collecting, summarizing data, synthesizing data, and compiling reports. Communicate with multiple stakeholders and diverse audiences to recommend...

  • Data Analyst

    6 days ago

    Johannesburg, South Africa Career Minded Full time

    Job Overview **Date Posted**: Posted 5 hours ago **Location**: Johannesburg, Gauteng **Job Title**: Data Analyst **Salary**: R30,000 - R60,000 **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 3 - 5 Years Data Analyst - Johannesburg A Data Analyst job vacancy is currently available in...

  • Systems Analyst

    2 weeks ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    Our reputable **International Software Development**client that is based in Johannesburg is seeking a **Systems Analyst **to join their team. **Salary**: Market Related (Dependent on experience) **Requirements**: - BCom / BSc degree or equivalent qualification - Business / systems analysis diploma - Technical software design and analysis - SQL skills to...

  • Product Specialist

    9 months ago

    Johannesburg, South Africa Carlysle Full time

    **Gauteng**, JHB - Eastern Suburbs** **Annually Cost To Company (Negotiable)** Our client is currently recruiting for an Industrial Specialist - Earthmoving Machines, this opportunity focuses on Construction machinery specifically where you will be the Product Specialist for the Group. - Assist with technical enquiries and technical problems with machines...

  • Data Analyst and Social Media Specialist

    1 hour ago

    Johannesburg, South Africa Goldman Tech Resourcing Full time

    **Job Information** - Location- Johannesburg- Salary- R300 - 400 k p.a.- Job Type- Permanent- Education- Degree/Diploma- Experience- 3+ years- Reference- MAYJHDASM- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Data Analyst and Social Media Specialist in Johannesburg - Relevant qualification - 3+ years experience -...

  • Database Administrator

    4 days ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled **Database Administrator** to join their company that is based in Johannesburg. **Requirements**: - Relevant IT diploma/ degree - Certified In SQL, DB2 and Oracle - Exposure to ISA (highly advantageous) - 3 years experience working with SQL databases and...

  • Systems Analyst

    2 weeks ago

    Johannesburg, South Africa F and G Sourcing Specialist Full time

    Our reputable International Software Development client that is based in Johannesburg is seeking a Systems Analyst to join their team. **Salary**: Market Related (Dependent on experience) Requirements: - BCom / BSc degree or equivalent qualification - Business / systems analysis diploma - Technical software design and analysis - SQL skills to design...

  • System Solutions Analyst

    2 weeks ago

    Johannesburg, South Africa Indsafri Full time

    **Specialist Solutions Analyst** **Background** - Minimum of 5 years in system / solutions Analyst experience - Experience in working with multidisciplinary with an Agile team/ team (Ability to Define and write detailed user stories) - Information System Analyst certification for certification of computing professional (Beneficial) **Lacking so far** -...

  • Financial Services Data Analyst Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa H2R Africa Full time

    Job DescriptionWe are seeking a highly skilled Financial Services Data Analyst Specialist to join our team at H2R Africa. This is an exciting opportunity for a talented individual to leverage their expertise in data analysis and business intelligence to drive strategic decision-making.About the RoleThe successful candidate will be responsible for gathering,...

  • Fund Analyst

    2 days ago

    Johannesburg North, South Africa Communicate Recruitment Full time

    A leading Financial Services company is in the market for a Fund Analyst. **Job & Company Description**: This company offers a range of wealth management services for individuals, families or businesses. **Education**: - BCom Degree in Finance / Investment Management - CFA / FRM beneficial (working towards one) **Job Experience & Skills Required**: - 2+...

  • Security Specialist

    4 months ago

    Johannesburg, South Africa Set Consulting Full time

    Security Specialist - Security Analyst Major Telecommunications firm seeks dedicated individual. Pivotal role to collect, analyse and scrutinise Security data. Make recommendations to optimise Security technology on sites. Effectively manage data costs and equipment efficiencies. Important new career opportunity. Main Responsibilities Be instrumental in...

  • Security Specialist

    4 months ago

    Johannesburg, South Africa Set Consulting Full time

    Security Specialist - Security AnalystMajor Telecommunications firm seeks dedicated individual. Pivotal role to collect, analyse and scrutinise Security data. Make recommendations to optimise Security technology on sites. Effectively manage data costs and equipment efficiencies. Important new career opportunity.Main ResponsibilitiesBe instrumental in...