Contact Centre Technical Line 2 Agent

**Primary Role** The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional...

**Overall Purpose of the Job**: **Minimum Qualifications and Experience**: - Matric/ Grade 12 - A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience. **Main Duties and Responsibilities**: - Processing of Moving Cancellations: - Handling Queries and Cancellations for both Dealer, IIP and...

A managed care company based in Cape Town is recruiting for a professional, motivated and well-spoken Contact Centre Agent to fill this vacancy. **Job Purpose**: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook,...

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

**Overall purpose of the job**:As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans and...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

We are searching for a dynamic and results-driven CX Contact Centre Agent to contribute to the success of SA Commercial (Pty) Ltd. As a member of our contact centre team, you will play a vital role in ensuring that our customers receive top-notch service and support.Key ResponsibilitiesHandle inbound and outbound calls, providing solutions to customer...

**Job description** Outworx is looking for Inbound Sales Agents for a leading International UK campaign. **RESPONSIBILITIES**: - Telephonically make and receive calls to clients. - Follow up with potential customers in a timely manner as necessary. - Adhere to internal sales processes. - Working to meet and exceed personal and team goals. - Promote a...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook,...

URGENT: Contact Centre Agents (Temp) in Belville Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project. Please see the minimum requirements for this role: Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to...

Isilumko Staffing (JHB) is seeking a Contact Centre Agent to join our team in Cape Town. This is an excellent opportunity for individuals who are passionate about customer service and have experience working in a fast-paced call centre environment.Responsibilities include:Providing exceptional support to clients via phoneResolving customer complaints in a...

Our minimum qualifications/ experience/ knowledge: - Matric / Grade 12 with 50% pass in Mathematics - Min of 1- 2 years call centre /customer service experience Our minimum Skills: - English, read, write and speak - Excellent Customer Service Skills - Excellent Communication Skills Our minimum requirements: - Driver’s license - Own Transport is a...

ELIGIBILITY CLOSING DATE 04.12.2024 REFERENCE NUMBER CS 47/24 ext. SALARY **Basic Salary**: R 230 379.00 DEPARTMENT Citizen Interface DIRECTORATE CORPORATE SERVICES Call Centre Agent 2 **Requirements**: - Grade 12 - Minimum of 2 years’ call centre or Customer Care Experience - Computer proficiency(MS office, Skype and SAP) - Fully bilingual in at least 2...

**Job description** Outworx is looking for Inbound Sales Agents for a leading International UK campaign. **RESPONSIBILITIES**: - Telephonically make and receive calls to clients. - Follow up with potential customers in a timely manner as necessary. - Adhere to internal sales processes. - Working to meet and exceed personal and team goals. - Promote a...

**Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)** Our client is looking for individuals to participate in a Contact Centre Learnership. - Qualification: Contact Centre NQF 2 - Potential Start Date: TBC - Location: Cape Town - Stipend: R4000 - R5000 **Position Requirements**: - Matric (Grade 12/National Senior...

My client is a cloud services company providing cloud contact centre technology and services to South African companies. They are seeking to appoint a talented and committed 1st Line Service Agent to perform a key role in assisting clients with troubleshooting and resolution of customer support queries. This role has become available due to their continuing...

MAIN PURPOSE OF JOB: To provide superior service to internal and external customers via all contact channels and all media. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment would be advantageous Computer literacy essential (MS Word, Excel, Outlook, Listener) Responsibilities and Duties: 1....

**Overall purpose of the job**: **As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans...