Contact Centre Line 1 Agent

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook,...

**Primary Role** The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional...

A managed care company based in Cape Town is recruiting for a professional, motivated and well-spoken Contact Centre Agent to fill this vacancy. **Job Purpose**: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook,...

**Overall Purpose of the Job**: **Minimum Qualifications and Experience**: - Matric/ Grade 12 - A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience. **Main Duties and Responsibilities**: - Processing of Moving Cancellations: - Handling Queries and Cancellations for both Dealer, IIP and...

**Job description** Outworx is looking for Inbound Sales Agents for a leading International UK campaign. **RESPONSIBILITIES**: - Telephonically make and receive calls to clients. - Follow up with potential customers in a timely manner as necessary. - Adhere to internal sales processes. - Working to meet and exceed personal and team goals. - Promote a...

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

**Job description** Outworx is looking for Inbound Sales Agents for a leading International UK campaign. **RESPONSIBILITIES**: - Telephonically make and receive calls to clients. - Follow up with potential customers in a timely manner as necessary. - Adhere to internal sales processes. - Working to meet and exceed personal and team goals. - Promote a...

**MAIN PURPOSE OF JOB**: **QUALIFICATION & EXPERIENCE**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact centre, of which technical experience would be necessary - Continuous Improvement experience beneficial **CUSTOMER FOCUS** - Handle Queries and Complaints for both Dealer and In-House...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...

We are searching for a dynamic and results-driven CX Contact Centre Agent to contribute to the success of SA Commercial (Pty) Ltd. As a member of our contact centre team, you will play a vital role in ensuring that our customers receive top-notch service and support.Key ResponsibilitiesHandle inbound and outbound calls, providing solutions to customer...

Our minimum qualifications/ experience/ knowledge: - Matric / Grade 12 with 50% pass in Mathematics - Min of 1- 2 years call centre /customer service experience Our minimum Skills: - English, read, write and speak - Excellent Customer Service Skills - Excellent Communication Skills Our minimum requirements: - Driver’s license - Own Transport is a...

**Overall purpose of the job**:As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans and...

URGENT: Contact Centre Agents (Temp) in Belville Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project. Please see the minimum requirements for this role: Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to...

Isilumko Staffing (JHB) is seeking a Contact Centre Agent to join our team in Cape Town. This is an excellent opportunity for individuals who are passionate about customer service and have experience working in a fast-paced call centre environment.Responsibilities include:Providing exceptional support to clients via phoneResolving customer complaints in a...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

Western Cape , CPT - North Call Centre Sales Agent - Financial Services industry Based in Durbanville **Requirements**: Grade 12 qualification with a 60% minimum Mathematics pass Tertiary qualification advantageous 1 years’ experience within a Sales Outbound Call Centre Drivers Licence and own vehicle Fluent in English and Afrikaans Strong...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

The Role: **Quality Assurer** **Cape Town** Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of the inbound and Outbound calls taken by our Contact Center Agents to monitor the calls and assess Agent demeanor, technical accuracy, sales performance and conformity to Quality Component business...