Sales Consultant

3 weeks ago

Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time

**Duties and responsibilities**
- Analyzing the client’s situation and business requirements
- Taking ownership of a range of accounts within an allocated territory and portfolio, by passionately advocating the client expectations, whilst keeping sight of the need to increase revenue and improve margins
- Identify the root causes of the problems the client's buyers must address
- Spend time discovering which individuals have the budget authority to solve specific problems, and then establishing a buying vision for what clients must do to address those problems
- Help clients understand the high-level requirements to address a problem, while also offering a prescriptive approach or road map to follow
- Have a deliberate communication plan, provide regular check-ins with the primary point of contact, and have an established process for getting buy-in from all stakeholders
- Serve as a single point of contact for Reflex Solution's information flow with their clients/stakeholders
- Sales Consultants need to assess, surface, and mitigate buyer-centric risks that could prove detrimental to the buyer’s credibility or could derail an initiative altogether
- Updating CRM:

- Sites
- Contacts
- VIP list
- Accounting details
- After Hours Escalation
- Ensure all billing is updated and monitored
- Responsible for updating the pipeline weekly
- Ensure all contracts and proposal are stored and uploaded to SharePoint
- Ensure all proposals are current and up to date
- Track contracts that are up for renewal
- Complete adherence and adoption of the various frameworks which contributes to the overall sales strategy
- Create and maintain accurate sales opportunity pipeline with a 90- day forecast maintained on system
- Ensure all closed deals are captured correctly and taken to 90% for accrual within the same month
- 100% attainment of net new target
- Ensure cancellations are processed within 24 hours of receipt
- Escalations to be handled efficiently and communications to be regular to all stakeholders
- Effectively manage client expectations to prevent executive escalations
- All client phone calls to be returned same business day
- Take ultimate ownership of all documents, presentations and workshops delivered/presented to clients/stakeholders
- Compile an outcome driven agenda for every single internal and external meeting followed up with timeous distribution of minutes and or sponsor letters

**Minimum Requirements**
- Matric or relevant certification
- Bachelor’s Degree or equivalent certification
- Technical certifications (advantage)
- Sales or Marketing experience beneficial
- Ability to articulate a deliberate course of action to a variety of stakeholders across departments and altitude levels
- Ability to share specific examples that paint a picture for all stakeholders
- Ability to share relevant industry and domain examples and provide proof their recommended approach works to make progress towards solving problems
- Ability to explain solutions without using jargon or technical speak
- Ability to foresee possible risks from the client’s point of view and, ideally, help the client avoid or mitigate any negative instance
- comfortable communicating your recommendation going forward on problem-solving and solution approach to senior executives
- Ability to produce your own thoughtful, relevant, and tailored point of view on a specific problem or issue and back up their point of view with well-informed logic with the relevant stakeholders
- Ability effectively runs sales meetings and phone calls in a way that solicits multiple perspectives and drives consensus towards a path of action
- Be compatible with their organization’s culture, and that the approaches, techniques, and methods the Sales Consultant utilizes are productive and focused on making progress

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