Client Service Representative

2 weeks ago

Cape Town, South Africa Tree of New Beginnings Full time

**PURPOSE OF THE POSITION**

Client liaison and responsibility to manage clients shipping requirements for the top revenue clients as allocated to your portfolio. Ensure that all clients’ needs are met pertaining to any work undertaken. Clients’ needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal impact on clients.

**DUTIES AND ACCOUNTABILITIES**

**1.** **Client Liaison**
- Liaise with client continuously and in a proactive manner regarding shipment events
- Attempt to seek extended business from existing clients and referrals
- Present the company as and when required i.e. company functions, client meetings, etc
- Send daily status reports to Clients with current information on all their shipments

**2.** **Forward / Indent Monitoring**
- Relay information to origin offices / trade lane relating to pending orders to establish ready date
- Monitor daily closer to ready date as to ensure cargo collected on ready date.
- All info needs to be cross communicated to this person to ensure delegated work had been executed
- Manage client administration on an international level i.e. dispatch routing orders
- Ensure documents are received in full as to enable process clearance and invoice out (Require origin invoice, applicable bill, suppliers’ invoice, suppliers packing list, certificates where required)
- Hand over shipment information when all documents received to operations and continue monitoring

**3.** **Rates**
- Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates)
- Rate Proposal updates for existing clients
- Communicating Sell rates to origin office
- Communicate buy and sell rates to operations

**4.** **Managing of Key Accounts**
- Regular service calls to existing customers, at least once a month
- Service call reports within reasonable timeframe

**5.** **Estimates**
- Send estimates to clients
- Creating estimate links to Estimates

**6.** **Queries**
- Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily

**7.** **Quality Checks**
- Ensure clearing instructions or export instructions are completed in full

**8.** **Client Information**
- Ensure client info is continuously updated in CargoWise

**9.** **Reporting**
- Develop and provide clients according to the monthly / quarterly KPI’s
- Secure extension business from existing accounts

**REQUIREMENTS**

**Knowledge & Experience**
- Matric or Senior Certification equivalent
- High level of Computer literacy
- All modes - Air, Ocean & Road
- Minimum of 5 years’ experience in Freight Forwarding and Clearing

**Skills**
- Conceptual, analytical, numeracy
- Query Resolution
- Communication
- Time management
- People Skills
- Ability to work under stress
- Attention to detail
- Exceptional communication skills (written and verbal)

**Attributes**

**Adaptability**:Adjusting effectively to work with new structures, processes and requirements

**Contributing to team success**:Actively participating as a member of a team to move the team towards completing a goal

**Customer focus**: Develop and sustain productive internal & external customer relationships

**Follow up**: Monitoring the results of assignments

**Communication**: Setting up ongoing procedures to collect and review information needed to manage activities

**Managing work**: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)

**Stress tolerance**: Maintaining stable performance under pressure or opposition

**Work standards**: Assuming responsibility and accountability for successful completing assignments or tasks

**Training**
- Induction
- Quality Training

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Freight Forwarding and Clearing: 5 years (required)

Application Deadline: 2023/11/17

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