Bmw Financial Services: Central Processing Unit

3 weeks ago


Midrand, South Africa iSON Xperiences Full time

**BMW Financial Services**

**Central Processing Unit - Team Leader**

**Based in Midrand**

**Contract position x3 months**

**Working days and hours: Mon - Fri 08:00 - 17:00**

**The Role**

**OVERALL PURPOSE OF JOB**:
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**Main Responsibilities (including but not limited to)**:
Monitoring of workflow queues, Compiling Daily and Monthly Stats

Checking and preparing of pay-outs submitted by dealers by ensuring thatall credit and payout conditions are met.

Achievement of pay-out targets as defined in the Balanced Score Card.

Adhere to service levels and turnaround times in support ofthe business strategy.

Build and maintain relationships with internal/external business partners.

Development of self through training programs and on the job training.

To provide input and recommendations on process optimization for system enhancements within the department.

Follow up on registration documents and undertakings from dealers.

Clearing all un-reconciled items on the bank recon relating to the CPU Department.

Processing of Deal reversalsfor Dealers

Registration Documents Booking in/Dispatching and filing and retrieving is requiredfor dealers and clients

Different dispatching methods required, courier, posting, collection

To provide input and recommendation on process optimization for system enhancements within the department.

Identify and support implementation of automation/efficiencies/process optimization in your area of responsibility.

Adherence to internal control systems as well as active contribution to detect and mitigate process gaps.

Any other tasks that management may necessitate in reaction to unexpected changes to our environment, greater business needs or to mitigate the vulnerability of the BMW Groups reputation or financial loss.

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**Skills and Experience**

**COMPETENCIES**:

- Initiating Action
- Building Customer Loyalty
- Building Trust
- Communication
- Technical/Professional Knowledge and Skills

**KNOWLEDGE AND SKILLS**:

- Excellent Customer Service
- 1 -2 years Administration experience in an Financial Services Industry.
- Excellent written and verbal communication skills
- Customer Service Driven
- Excellent Numeracy skills
- Strong administration and attention to detail
- Must be able to work under pressure and meet deadlines
- Must have a friendly, approachable nature
- Must be able to work within a team
- Must be well spoken
- Need to solve problems and make decisions
- Excellent Computer Skills, including Microsoft Excel Word

**EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY**:

- Credit Criminal Clear
- Grade 12/Matric
- English and a Second language
- MS Office
- Financial Services background



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