Customer Support Agent

2 weeks ago

Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time

**Who we are**

Yuppiechef is South Africa's premier kitchen and homeware store. We see ourselves as helping people find more moments of joy in their homes through products that make daily life more comfortable, more innovative and more beautiful.

Our vision is to build the world's BEST omnichannel shopping experience, providing top class customer support to each and every Yuppiechef customer

If you are an experienced agent who brings passion, efficiency and a never-say-die attitude, we want you on our team

**We are looking for someone who**:

- is passionate about ensuring a customer’s experience is consistently satisfying
- understands that excellent customer support is an advantage in a highly competitive market
- can collaborate across multiple teams
- is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
- can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
- promotes loyalty by encouraging customers to return
- is consistent and assertive across all interactions putting customers at ease
- has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
- remains calm under pressure
- is proactive in finding solutions for customer queries and team processes
- is adaptable and embraces change as continuous improvement and agility in our offering
- is feedback-oriented and proactive in driving growth
- can effectively self-manage their time and priorities
- is process-oriented and understands that accurate process results in happy customers
- is upbeat and brings a positive energy to the team
- has a good general knowledge of cooking, food, kitchen equipment and entertaining

**Daily Responsibilities**:
- Working in a collaborative manner across various teams within the business
- Ensuring customer orders are fulfilled as quickly as possible
- Follow system and operational processes
- Report on daily concerns and trends
- Collaborating with our Store teams daily to support a strong Omnichannel offering

**Key Skills Required**:

- Confidence in a customer facing role
- Experience with multiple communication methods and excellent communication skills
- Excellent multi-tasking skills
- Strong IT skills and a high level of comfort working on various software packages
- Exceptional listening, analysis, written and verbal skills
- 1+ years experience in a customer support environment
- Additional customer facing experience in hospitality or retail is advantageous

**Environment, Equipment, Pay and Benefits**
- _Equipment you’ll use: _
- A Macbook
- Various online packages, reporting tools and internal databases
- Environment:

- Fully-equipped, a communal kitchen where you can use the tools we sell
- A fully-stocked coffee station where you can hone your barista skills
- Parking available
- _Pay and Benefits: _

We pay competitive, market-related salaries based on skills and experience, your salary is based on a “Total Cost To Company” model and includes:

- Medical Aid (Discovery) contributions
- Group Life Cover
- Retirement Annuity
- 17 Days Paid Annual Leave increasing to 20 days with length of service.

If you’re prompt, if you’re answering questions with the right product knowledge and if you’re doing it with a tone that backs up our brand, then you would be providing the type of customer support we are looking for.

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