Group Incentives Operations Manager in Jhb

12 hours ago


Gauteng, South Africa HotelJobs.co.za Full time

Cedar Wood Recruitment is currently looking for a Group Incentives Operations Manager in JHB

**KEY OUTPUTS**:
**_Clients Guests and Suppliers_**

Be on call for any major emergencies and immediately alert the client and Regional Touring Manager

Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team

Actively work at improving information flow to all key Suppliers via the MOS

Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence

Assisting consultants in advising clients on all product related queries

Actively checking the MOS on files

Negotiate preferential rates with suppliers and specialised terms for group bookings

Implement secondary buying with the groups team to increase

Must be able to do on-site inspections with Clients and assist with traveling groups

Help prepare and support all operations of traveling files

Assist with compilation of gifting, filing, welcome notes

Ensure all country travel restrictions are taken into account in planning and executing of groups traveling.

Assist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guest.

Ensure administration Covid 19 protocols are in place for traveling groups

**_
People_**

Managing a team of groups consultants when the G&I Sales Manager is on leave or travelling

Hands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating procedures.

Ensure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring

**_
Finance_**

Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier error

2

Month end processes and procedures to be complete accurately and timeously complying too the month end time table

Support and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debt

Back buy opportunities are created to increase the Margins where possible.

**KNOWLEDGE REQUIRED: **

Extensive knowledge of Tourplan, alternatively, another reservations system

In-depth geographical, logístical and product knowledge of South, Southern and East Africa

Previous management and/or supervisory experience

Extensive sales experience in the groups and incentives area of the market

**QUALIFICATIONS REQUIRED: **

4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating)

Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry

**SKILLS REQUIRED: **

Good understanding of terms and conditions, product knowledge, general knowledge, third party and company Product destinations

Understanding of travel industry channels

E-commerce (Booking platforms e.g. Take a lot)

Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)

Excellent computer skills including:

- Tourplan advantageous
- ESS is essential
- GIS, WETU, Maximizer
- Other related systems such as the Availability and Web Reporting Portal

New business development

Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses

Understanding and knowledge of the different markets in which andBeyond operates in

Relevant understanding of Business to create and formulate a strategy and make commercial decisions

Sales process and methodologies

Problem-solving skills

Negotiation skills

Experiential Creativity (Crafting Experiences)

Yielding

Guest/Client Delight

Financial analysis, modelling and management

3

**PERSONAL ATTRIBUTES: **

Excellent communication skills (E.g. verbal, written, reporting and body language)

Time management

Teamwork and interpersonal skills

Conflict management and resolution

Attention to detail

Administration and organization skills

Event coordination and set up requirements

P-drive Navigation

Paper filing

Paperless filing

Printing and binding of documentation

Speed Reading and Typing

Project management

Memory Skills

Self-Awareness

Job Ref:1054



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