Groups & Incentives Travel Specialist

2 months ago

Gauteng, South Africa HotelJobs.co.za Full time

**Kendrick Recruitment is currently seeking a dynamic Groups & Incentives Travel Specialist to join a prestigious team based in Sandton, Johannesburg, South Africa.**

**Description**:
Join an elite team dedicated to crafting exceptional travel experiences. This role thrives on the passion and dedication of its team members who prioritize guest satisfaction and sustainability. Each team member significantly contributes to the company's success and global impact. We seek individuals who embody these values and are excited to make a difference.

**Key Outputs**:

- ** Innovative Itinerary Planning**: Design and plan creative and unique Leisure Group itineraries, with a preference for those experienced in incentives.
- ** Group Requirements Expertise**: Understand specific requirements and policies for group itineraries.
- ** Reservations Management**: Oversee the reservations process, ensuring group requirements are met within budget.
- ** Timely Responses**: Ensure response times align with standard operating practices.
- ** Comprehensive Booking Handling**: Manage bookings from initial quote to finalization, including invoicing and travel documents.
- ** Proactive Sales**: Sell products and services actively to create the best possible itineraries for guests.
- ** Effective Communication**: Maintain clear and consistent interaction with colleagues, agents, guests, and suppliers.
- ** Company Values Upholding**: Uphold the values of care for people, land, and wildlife.
- ** Travel and Site Inspections**: Occasionally travel with groups or conduct site inspections with agents/guests.

**Knowledge Required**:

- ** Service Excellence**: Strong understanding of delivering exceptional service to agents and guests.
- ** Booking System Proficiency**: In-depth knowledge of Tourplan or similar booking systems.
- ** Geographical Expertise**: Detailed geographical, logístical, and product knowledge of South Africa, Botswana, Tanzania, and Kenya. Additional knowledge of Namibia, Uganda, Rwanda, Zimbabwe, Zambia, and Mozambique is advantageous.
- ** Eagerness to Learn**: Willingness and ability to learn new skills and information.

**Skills Required**:

- ** Excellent Communication**: Strong command of English, both spoken and written.
- ** Time Management**: Effective desk and time management skills.
- ** Pressure Handling**: Ability to work under pressure and show initiative.
- ** Travel Industry Knowledge**: Understanding of the travel industry, particularly Tour Operating.
- ** Attention to Detail**: Keen attention to detail.
- ** Negotiation Skills**: Excellent negotiation abilities.
- ** Writing Skills**: Ability to elaborate on explanations or descriptions in writing.
- ** Customer Focus**: Exceptionally customer-focused approach.
- ** Computer Literacy**: Proficiency in Word and Excel.
- ** Professionalism**: Calm and professional manner in servicing agents and guests.
- ** Independent Spirit**: Independent, curious, and proactive nature.

**Experience Required**:

- ** Touring Groups Experience**: At least 3 years of experience in touring groups.
- An enquiring mind and methodical approach.
- Attention to detail and creativity.
- Perseverance and patience.
- Ability to work under pressure.
- High energy levels and flexibility.
- Decisiveness and adaptability.

**To Apply**: Submit your CV today

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