Product Manager

3 weeks ago

Centurion, South Africa Hello Group Recruitment Full time

**Job Advert Summary**:
**WHO YOU ARE**

You’re our new Product Manager, leading a dynamic and fast-paced team in a Banking or Financial Services environment. With a strong background in business product management, you are customer-centric and bring valuable experience from the banking industry. As an adaptive leader, you’re passionate about driving innovation, understanding customer needs, and creating impactful financial products that enhance customer experiences.

**YOUR EXPERIENCE**:

- 5+ years in a Business Analyst or Product Manager role, with a focus on business Product Management
- Experience in the banking industry or financial services, with a strong understanding of customer-centric practices
- Exposure to / Knowledge on (preferred): e.g. Jira, Confluence, Java

**Minimum Requirements**:
**YOUR QUALIFICATIONS**

**Preferred Qualifications**:

- Degree in Industrial Engineering / Computer Science qualification (or any other relevant qualification)
- SCRUM Master Certification

**Duties and Responsibilities**:
**WHAT YOU WILL DO HERE**

**Customer-Centric Research & Design**: Lead the research, design, implementation, and management of software solutions tailored to customer needs and expectations.

**Market Analysis & Strategy Development**: Conduct market research and competitor analysis to identify trends, customer pain points, and opportunities. Develop product strategies that align with business objectives and market demands.

**Product Roadmap & Planning**: Define and manage the product roadmap, setting priorities based on customer feedback, market conditions, and business goals. Ensure that the product development aligns with the company’s strategic vision.

**Stakeholder Collaboration**: Act as a bridge between cross-functional teams, including engineering, marketing, sales, and customer service, to ensure alignment and collaboration throughout the product lifecycle.

**Testing & Evaluation**: Assess software performance and conduct thorough testing to ensure quality, aligning with industry standards, especially those specific to the banking sector.

**Product Performance Tracking & Reporting**: Monitor product performance metrics and KPIs. Use data-driven insights to make informed decisions and communicate product status, updates, and improvements to stakeholders.

**Software Optimization**: Identify areas for improvement in existing software, particularly in terms of user experience and customer satisfaction, and implement necessary modifications.

**Code Development**: Write clean, efficient, and maintainable code as needed, collaborating with the development team to bring product concepts to life. (preferred)

**Tool Deployment**: Deploy and oversee software tools, processes, and performance metrics to streamline product development and increase operational efficiency.

**Maintenance & Upgrades**: Ensure continuous improvement by maintaining and upgrading software systems, with a strong focus on customer feedback and evolving market trends.

**Product Launch & Go-to-Market Strategy**: Oversee product launches, including go-to-market strategies, marketing initiatives, and cross-functional coordination to ensure a successful rollout and adoption by customers.

**Customer Feedback Loop**: Gather and analyze customer feedback post-launch to make iterative improvements. Maintain an ongoing dialogue with customers to refine and evolve the product based on their needs and expectations.

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