French Speaking Call Centre Agent

3 weeks ago

Epping, South Africa Overseas Administration Management Full time

PART TIME TRAINEESHIP - EXCELLENT FRENCH SPEAKING CANDIDATES ONLY

Working in the customer services department, the Call Centre Agent will be answering customers’ queries with regards to their shipment, updating call centre procedures, taking appointments for sales representative based in Paris. He/she will provide a weekly statistics report with regards to the call centre activities, train on the C.C. procedures and monitoring call handling by the call centre agents.

**Other duties will be determined from time to time by the Call Centre Manager**

**Skill Required**:

- Excellent French spoken and written communication skills, with a good command of English (knowledge of Paris and its area is a plus);
- Strictness and responsiveness are also essential to this post;
- Ability to synthesize information, rationalize and a good sense of customer care are necessary in order to find the best way of effectively resolving claims, for the benefit of both the Company and the client;
- Highly computer literate;
- Excellent inter-personal skills and ability to work in a team;
- Excellent and effective oral communication skills;
- Must have a valid work visa;
- Previous Call Centre/Customer Service experience advantageous

**Job Types**: Part-time, Internship

Application Question(s):

- Do you have a valid permit to work in SA? Please provide a copy
- Do you have excellent French spoken and written communication skills?
- Do you have family, acquaintances and/or Friends working at either Overseas Administration Management or Overseas Movement Management? If yes, please elaborate on relationship.

**Education**:

- Certificate (preferred)

**Experience**:

- Cold calling: 1 year (preferred)
- MS office: 2 years (preferred)

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Ability to commute/relocate:

- Epping, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)

**Salary**: R1.00 per month

Ability to commute/relocate:

- Epping, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (required)

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