Call Centre Team Leader

The Call Centre Team Leader at IconAF is the **leader of** and is **responsible for,** the **sales performance and **behavior of the salespeople under their management. **Responsibilities & Duties** The responsibility of the Call Centre Team Leader is not exhaustive and may change from time to time as decided by Management. Below are the responsibilities...

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

My client makes moving anything, anywhere, easier, more affordable and greener. With Over 8 million customers across the UK and Europe since their launch over a decade ago, they are proud to be known as the largest, fastest growing tech company in the logistics industry. They have continuously celebrated exciting growth, a key highlight being a large...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client...

**Requirements**: - Proven experience in call centre management, with a focus on sales and team leadership - Strong sales background with a track record of meeting or exceeding sales targets - Excellent communication, coaching, and mentoring skills - Ability to generate leads through various channels, including social media - Profiency in telemarketing...

We are seeking to employ an excellent International** BPO/Call Centre Team Manager / Assistant Manager/Team Leader** **Basic Function** - Drive overall performance and manage International Insurance voice processes. - Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets /...

3years - People Management by facilitating effective communication between the team and management to ensure the best possible responses and complaint handling procedures are achieved - Quality management to ensure Customer Care Centre standards and guidelines are documented, up-to-date and available to all employees - Internal communication by clearly...

**Job Purpose** The Call Centre Team Manager is responsible for the achievement of clearly defined guidelines by ensuring that all KPI’S are achieved on a weekly, monthly and yearly basis. **The position requires high level competencies in three key areas** - Call Centre Management, including - Technical support - Complaint Management - CRM System...

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets.** **Job Requirements**: - Minimum Grade 12 - Relevant tertiary qualification would be a...

**Call Center Team Leader Wanted** A1 Financial Services is an authorized Financial Service Provider, and we require a dynamic Team Leader to spearhead our long-term insurance sales campaign (Funeral) for a leading insurance brand. The role is for an established Team Leader with a view of growing into the Campaign Manager. This position entails directing...

**Sales Team Leader Cape Town** Lead and manage a team of Call Centre Sales Agents to achieve exceptional results. Min 2 years contact Centre Team Leader experience BPO experience a strong preference Able to support day and/or night shifts on site in Cape Town CBD Strong contact Centre operations know how Effective people management skills Able to...

**Call Center Team Leader Wanted** A1 Financial Services is an authorized Financial Service Provider FSP No 47264. We require a dynamic Team Leader to spearhead our long-term insurance sales campaign (Funeral) for a leading insurance brand. The role is for an established Team Leader with a view of growing into the Campaign Manager. This position entails...

**About the Role**: **Requirements**: Matric 3+ years Team Leader experience 2+ years BPO experience 1+ years Insurance/Financial Services experience Credit and Criminal Clear Available to work US Shifts (8 hour shifts but during hours of 3pm - 3am) **Responsibilities**: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and...

**Location**: Cape Town CBD **Salary**: R216k - R288k per annum + Benefits **About the Role**: **Requirements**: Matric 3+ years Team Leader experience 2+ years BPO experience 1+ years Insurance/Financial Services experience Credit and Criminal Clear Available to work US Shifts (8 hour shifts but during hours of 3pm - 3am) **Responsibilities**: Manage...

TELEMARKETING TEAM LEADER (JOB NUMBER: TL: TM 0622) **Key Responsibilities** - Ensure that daily/monthly contact centre targets are met; - Drive the achievement of targets; - Agree set goals with team members covering performance, quality and development areas; - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary...

**Key Responsibilities** - Ensure that daily/monthly contact centre targets are met; - Drive the achievement of targets; - Agree set goals with team members covering performance, quality and development areas; - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters; - Manage and maintain focused and highly motivated...

Customer Call Centre Manager Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South...

**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...