Quality Analyst

**Role**: Quality Analyst Quality Analyst typically need to understand the principles of quality assurance and the skills they need to perform their duties. The main purpose of this role is to drive KPI targets through effective Quality assurance measures via people and process. Ensure that direct spans of control are motivated, focused, and effective in...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure. You’ll...

Are you ready to take up the challenge of a new position that will test your capabilities and reward your meticulous work ethic? Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, where you'll be working on an exciting international campaign. You’ll be joining our fun-loving global community of...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and...

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

**Senior Quality Analyst - Cape Town - On site** **WHO ARE WE?** Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the...

Western Cape, Winelands - (Market related) Quality Controller & Laboratory Analyst required for Wine Farm Duties include: - Quality control tests with regards to bottling and labelling - Routine analysis of wines /juices - Ad hoc experimental work - Improving quality systems - Administration of samples and results - Testing dry goods to specifications -...

Key Responsibilities: - Analyse large data sets to identify trends and patterns - Develop and maintain data reporting and dashboard tools - Ensure data accuracy and integrity through regular audits and quality control processes - Work closely with stakeholders to understand their data requirements and develop solutions to meet their needs - Collaborate with...

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements. **Responsibilities**: - Develop and implement databases, data collection systems, data...

Job DescriptionMonitor calls on a daily basis and provide constructive feedback to customer service advisorsCreate reports on a weekly/monthly basis for management reportingPlay an important role in achieving team targetsCoordinate with the respective Team leaders/managers regarding associate performance on qualityEnsuring quality audits are done as per...

ResponsibilitiesEvaluate and analyze the performance of our customer care team from a quality perspective.Provide insightful analysis, feedback, and recommendations to improve customer service levels.Identify process and agent opportunities to enhance service delivery and exceed customer expectations.Maintain a keen eye for detail to ensure accuracy and...

**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

Exciting new opportunity available for a Senior Systems Analyst, this a Hybrid position which allows you to work from either my clients Cape Town or Durban office. **About The Role**: The Senior Systems Analyst works with current systems, designs new systems, and enhances the legacy environment. You will need to be proactive, should be able to communicate...

Senior Media Analyst - Applications are considered on a rolling basis - Cape Town**We are looking for a talented Media Analyst to join our growing team in our beautiful Cape Town location!** **Who are we?** With 20 years of experience in the field of online media monitoring, **Meltwater is a global leader in media intelligence and social analytics SaaS...

Overview: Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are looking for a **_Functional Analyst I_**: - _to join our dynamic team in **_Cape Town._** **Responsibilities**: - Performing assigned gap analysis to determine and understand the functional business...

Monitor & Analyse transactions for assigned client programs - Use appropriate forms and definitions for assigned programs - Use analytics monitoring tools, systems, and processes as directed - Maintain knowledge and understanding of assigned client program's products and processes through ongoing training and handling of customer transactions - Analyse large...

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for a Junior Risk Analyst, who will report to the Senior Risk Analyst. The Junior Risk Analyst plays a pivotal role in assessing, analysing, and mitigating risks within the company where Merchant Cash Advances (MCAs) are offered to small and medium...

We are seeking a talented System Analyst to join our team and help us build innovative solutions for our clients. As a System Analyst, you will be responsible for designing and supporting workflow solutions, developing and delivering systems specifications, and ensuring the delivery of high-quality solutions to our clients.Required Experience and...

One of our global gambling clients is looking for a FULLY REMOTE talented Data Analyst /BI Analyst to join their team. They are a quickly growing gambling business with millions of customers. We are looking for an ambitious data lover who can help dig through mountains of betting data, make sense of it and help the business to make data-driven decisions....

To join an established team of Sanctions Quality Management Analyst responsible for assisting clients with revealing hidden risk in customer relationships that could breach compliance regulation and threaten their reputation through the development of well-structured, highly accurate and detailed records, derived from the monitoring of various reputable...