Quality Analyst

Responsibilities include: Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem-solving skills. You...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure. A...

**Why Ramp** Ramp is a fast growing UK SaaS startup, with founders who have successfully exited businesses in the past and worked on some of the worlds biggest brands, including Candy Crush, PokemonGO, Curve, Monzo to name a few. Traditional revenue forecasting for businesses is broken. Ramp was built out of a pure frustration of using spreadsheets to...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and...

**The Role**: We are seeking a highly capable data quality analyst to develop procedures to enhance the accuracy and integrity of our organization's data. In this role you will be performing data analysis, collaborating with our BI & analytics developers to enhance data collection and storage procedures, and preparing data analysis reports. **What you'll...

**Purpose of the Job**: - To manage, analyse and report on accounting data in financial control function with the objective of ensuring the completeness and accuracy of all accounting records, analyse trends and ensuring adherance to all accounting policies in order to safeguard assets and minimise risks with mínimal audit findings. **Who You Are**: You...

The QA Manager is responsible for overseeing and improving the quality of our contact center operations, with a strong focus on enhancing customer satisfaction (CSAT) while effectively managing the team of quality analysts. This role plays a crucial part in ensuring that all processes and policies are executed to deliver a superior customer experience and...

Job DescriptionMonitor calls on a daily basis and provide constructive feedback to customer service advisorsCreate reports on a weekly/monthly basis for management reportingPlay an important role in achieving team targetsCoordinate with the respective Team leaders/managers regarding associate performance on qualityEnsuring quality audits are done as per...

**1.** **JOB SUMMARY** The Verification Officers at IconAF is responsible for **Evaluating and assessing Lead generation and sales calls, ensuring ultimate adherence to company policy and procedure.** The role requires dedication to maintaining quality and precision in work is vital. Knowledge of UK marketing regulations and rules will be an added...

**Supplier Quality Analyst (Welding & Steel Processes)** **Cape Town** **Criteria**: - **National Diploma or Bachelor’s Degree in Engineering is critical (preferably industrial or metallurgy; will also consider engineering, quality or related** - **Valuable Technical Knowledge in Quality certifications, Welding Process, Steel Process** - **ISO...

Capita’s job vacancy, Career and Recruitment Job title : Quality Manager jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Role Objective The Quality Manager will be accountable for the management and delivery of the customer experience across multiple...

Capita’s job vacancy, Career and Recruitment Job title : Quality Manager jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Role Objective The Quality Manager will be accountable for the management and delivery of the customer experience across multiple...

ResponsibilitiesEvaluate and analyze the performance of our customer care team from a quality perspective.Provide insightful analysis, feedback, and recommendations to improve customer service levels.Identify process and agent opportunities to enhance service delivery and exceed customer expectations.Maintain a keen eye for detail to ensure accuracy and...

We are seeking a talented System Analyst to join our team and help us build innovative solutions for our clients. As a System Analyst, you will be responsible for designing and supporting workflow solutions, developing and delivering systems specifications, and ensuring the delivery of high-quality solutions to our clients. **Required Experience and...

Allan Gray Proprietary Limited's job vacancy, Career and RecruitmentJob title : Intermediate Test Analyst (Manual & Automation) jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 16, 2024Quick Recommended LinksJobs by LocationJob by industries Job SummaryWe are looking for an experienced and passionate Test Analyst to join our team. We...

Role Overview The Junior Automation Analyst is responsible for assisting the Consulting Team throughout the automation lifecycle. This includes As-Is process discovery, process capture and mapping, data analysis, requirements elicitation and documentation, project administration, and workshop support. **Roles and Responsibilities** Provides support in the...

An exciting opportunity has become available for an Operations Analyst to join our team. The Operations Analyst reports directly to the Head of the department and will be based at our office in Cape Town Office This role is responsible for maintaining, developing, and implementing changes and new procedures based on the thorough review and analysis of the...

**Quality Manager** With growth comes great opportunity! amplify5 is growing and we need Talent Development Superstars to help us bring the action. **Role Overview**: **Key Responsibilities**: - Develop and implement quality assurance policies, procedures, and standards to ensure consistent service delivery and compliance with client requirements. - Lead...

**WHO ARE WE LOOKING FOR**: We are looking for a **Data Analyst** who will help us turning data into information, getting insights and developing business decisions based on the analysis results. Your responsibilities will include conducting full lifecycle analysis to include requirements, activities and design and also monitor performance and quality...