Reservations Coordinator

4 days ago

Cape Town, South Africa G Adventures Full time

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

To support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout the East Africa region and during certain seasons the Southern Africa region.

This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role.

What You'll be Doing:
Multi-Brand- Brand and Region Agnostic (may be required to work across multiple regions/brands)- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region

Travellers- Accurate completion of all required validations, reservations, last minute request/changes tasks- Ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to relevant manager- Ensure suppliers understand and follow our required processes- Carry the emergency phone as required in rotation with others

Commercial- Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc)- Ensure last minute booking requests and changes are handled and communicated efficiently- Work on special projects as required

Financial- Supporting reservations manager (and others) to negotiate reduced cancellation charges from suppliers- Assist finance department with invoice queries and related tasks

Communication, Customer Service and Emergency Calls

Phones- Answering phones in a prompt, professional and polite manner- Ensuring prompt response times within 24 hours-
- Delegate & monitor inboxes

Working Relationships

Internal Relationships- Reservations, Operations, CEO Management with Africa team- Product and Contracting team- Global Operations team- CEOs- Accounting department- Global Sales team

External Relationships- Operators/Suppliers: request space, support and share information- Customers: Answering questions and attending emergency calls

Required Skills and Experience:
**Experience**:
Must Have:
- 3+ years experience in the travel industry- Computer skills- Highly proficient in English both written and spoken- Familiarity with Travel Industry Practices- Amadeus GDS experience

Nice to Have:
- Familiarity with Regional Geography

**Skills**:
Must Have:
- Customer Service- Resourceful- Listening- Quick learner- Problem Solving/Complaint Resolution- Decision Making Skills- Computer- Telephone Skills- Word/Excel (and Google Sheets/Docs/Drive)

Nice to Have:
- Presentation Skills- Mac Computer Skills- Excellent knowledge of G Adventures product in the region

Personal Characteristics

Must Have:
- Team Player- Self Motivated and Goal orientated- Excellent Attention to Detail, Well Organised- Flexible, Co-operative Approach- Positive and Innovative Attitude- Good time management skills- Previous Amadeus experience

Qualifications & Accreditations

Nice to Have:
- Vocational Qualification related to Travel & Tourism/Business

What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you require accommodation, please reach out to the Global Talent team at

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