Cluster Operations Manager
1 week ago
Main Purpose:
The main purpose of the position is to:
- Management and accountability of Operations activities for Puma in South Africa, Lesotho and
eSwatini, including Transport
Knowledge Skills and Abilities, Key Responsibilities:
Roles and Responsibilities:
1. Take full charge of operations activities, including Transport, to ensure internal and external
customers satisfactions: continuous site supply, On Time and In Full deliveries
2. Manage the transport, throughput and hospitality contract for the Cluster
3. Work closely with Supply team ensuring proper flexibility in resource deployment as practical as to
match Supply constraints
4. Work closely with Customer Services to be a solutions provider in a complex distribution environment
5. Manage teams remotely in various locations with a strong leadership while being a good coach to
improve individual performances towards highest collective customer satisfaction achievement goals
6. Set smart dashboard and KPI to measure and demonstrate continuous improvement on operational
excellence
7. Review and simplify processes while ensuring their efficiencies and effectiveness
8. Support B2B teams in countries on tenders while building technical trust in Client on Puma technical
and operational capabilities.
Key Relationships and Department Overview:
Internal relationship
Puma South Africa, Lesotho and eSwatini
Commercial, Retail and Supply departments and
Global Aviation
External relationship
Contracted / Ad hoc Transporters, Storage and hospitality
agreements CPs, Lubricants Supply Chain Vendors / Service
Providers
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