Cluster Operations Manager

1 week ago


Johannesburg, South Africa Puma Energy Full time

Main Purpose:
The main purpose of the position is to:

- Management and accountability of Operations activities for Puma in South Africa, Lesotho and

eSwatini, including Transport

Knowledge Skills and Abilities, Key Responsibilities:
Roles and Responsibilities:
1. Take full charge of operations activities, including Transport, to ensure internal and external

customers satisfactions: continuous site supply, On Time and In Full deliveries

2. Manage the transport, throughput and hospitality contract for the Cluster

3. Work closely with Supply team ensuring proper flexibility in resource deployment as practical as to

match Supply constraints

4. Work closely with Customer Services to be a solutions provider in a complex distribution environment

5. Manage teams remotely in various locations with a strong leadership while being a good coach to

improve individual performances towards highest collective customer satisfaction achievement goals

6. Set smart dashboard and KPI to measure and demonstrate continuous improvement on operational

excellence

7. Review and simplify processes while ensuring their efficiencies and effectiveness

8. Support B2B teams in countries on tenders while building technical trust in Client on Puma technical

and operational capabilities.

Key Relationships and Department Overview:
Internal relationship

Puma South Africa, Lesotho and eSwatini

Commercial, Retail and Supply departments and

Global Aviation

External relationship

Contracted / Ad hoc Transporters, Storage and hospitality

agreements CPs, Lubricants Supply Chain Vendors / Service

Providers


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