Operations Processing Manager

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ 127800 - Twanette Coetser- Closing Date - 04 August 2023- Cluster & Location- Total Business Banking and Retail - Client Value Management - Collection Support- 135 Rivonia, Sandton - Gauteng- Career Stream- Operations
- Leadership Pipeline- Manage Others
- Operations Processing Manager x 2**Job Purpose**
- To lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements.

**Responsibilities**:

- Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Contribute to department budget by providing input to operational forecast.
- Minimise operational costs by managing cost effectively within budget.
- Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
- Reduce revenue leakage by optimising revenue collection processes.
- Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
- Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
- Obtain and provide feedback by meeting with internal and external stakeholders.
- Highlight risk by reporting exceptions.
- Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
- Ensure accuracy by implementing preventative and corrective activities.
- Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
- Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
- Meet reporting requirements by compiling and contributing to reports.
- Make and implement informed business decisions by analysing operational/business reports.
- Optimise productivity by implementing capacity management principles.
- Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Minimum Experience Level- 4 - 6 years related experience (finance, credit, business management, administration, project management)
- Preferred Qualification- Degree or diploma in related area (finance, credit, business management, administration, project management)

**Technical / Professional Knowledge**
- Banking knowledge
- Business Acumen
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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