Customer Services Agent Required

1 week ago


Durbanville, South Africa Ignite Fitness Full time

Don't be ordinary, be **EXTRAORDINARY**

**AN INTERNATIONAL LEADER IN THE HEALTH & FITNESS INDUSTRY REQUIRES THE SERVICES OF A HIGHLY ARTICULATE, EFFICIENT AND SERVICE-DRIVEN CUSTOMER SERVICES AGENT TO JOIN THE COMPANY AT ITS HEAD OFFICE SITUATED IN THE NORTHERN SUBURBS, CAPE TOWN.**

The ideal incumbent in the role will be required to enhance and strengthen relationships with the company's highly valued customers in attending to queries and complaints expeditiously while providing solutions to problems brought to the company's attention through effective collaboration with other departments. The ability to adhere to policies, guidelines and procedures is of vital importance in the role.
- PRE-REQUISITES FOR THE ROLE:_
- Grade 12/Matric completed (essential);
- A minimum of 3 years experience in a customer services role;
- Customer service experience specifically in a reputable call center environment (advantageous);
- A good command of the English language with fluency in at least one additional language recognized in South Africa;
- Meticulous attention to detail with a reputation for accuracy;
- Excellent diction/above average writing skills;
- Typing speed of at least 50 wpm;
- Experience with MS Outlook, Excel and Word;
- The ability to handle large quantities of customer queries and complaints;
- Experience with social media platforms;
Articulation, diction and typing speed will be assessed.

To apply, submit a copy of your most recent CV with photograph via this job portal by Friday, 03 February 2023 at 10am.

**Experience**:

- Customer service: 3 years (preferred)


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