Customer, Sales and Office Assistant

3 weeks ago


Durbanville, South Africa TLATSOI Full time

My client is looking for a young, enthusiastic and positive people-person for five afternoon shifts [12h30 - 17h30 - Mon, Wed, Thur, Fri, Sat] and Sundays from 07h00 - 16h00.

**The position entails, but is not restricted to**:

- welcoming and assisting customers [in person]
- answering telephone calls and WhatsApp messages
- assisting with sales [point of sale system]
- environment management [keeping the office and ourdoor area tidy]
- assisting the team with event co-ordination tasks [once or twice a month]
- monitoring stock levels

**THE IDEAL CANDICATE SHOULD THESE QUALITIES**

**Personal presentation**
- Maintain a neat and well-groomed appearance
- Maintain an attentive posture
- Respond professionally to visitors and callers
- Good physical and mental health
- Hands-on attitude

**Company representation**
- Maintain confidentiality and show discretion
- Adhere to company policies and procedures
- Represent organisation in an ethical and professional manner
- Maintain a complete knowledge of organisational structure, team names and titles
- Remain calm under pressure

**Communication skills**
- Above-average communication skills (written and spoken). Write well using correct grammar and spelling and attention to detail and protocol [know how to address people, use the appropriate tone, etc]
- Communicate verbally with confidence and clarity [English and Afrikaans]
- Ask effective questions
- Listen actively and respond with empathy
- Follow instructions properly
- Understand and respond to non-verbal signals [from both adults and children]
- Customer service orientation
- Clarify customer needs
- Provide solutions and support to the customer using in-depth knowledge of company products and services
- Deal effectively with difficult customers

**Work management**
- Set priorities, plan and organise tasks
- Multi-task with ease
- Schedule activities accurately
- Pay meticulous attention to detail
- Complete tasks on time and commitment to communicate if tasks are going to be late or missed
- Demonstrated initiative and problem solving ability

**Information management**
- Locate and collect information
- Organise information
- Distribute information efficiently

**REQUIRED**
- Previous experience in a customer-focused industry preferred
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

**Other requirements**
- Legally permitted to work in South Africa
- Clear criminal record
- 3 contactable references
- Own transport

**APPLICATION INSTRUCTIONS**

**Salary**: R3,300.00 - R4,500.00 per month


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