Operations Manager
2 weeks ago
**Job ID**:10836
**Position Type**:Full-Time
**Job Function**:Procurement
**Workplace Type**:Head Office
**Division**:TFG Merchandise Procurement
**Province**:Western Cape
**Location**:Cape Town North
**Suburb**:Parow (Parow)
Position Description:
**The opportunity**:
The Procurement Operations Manager plays a pivotal role in TFG’s Non-Merchandise Procurement Function. This role together with the team, enable specific Procurement activities within the Procure to Pay Process that support the internal stakeholders and suppliers.
Direct Reports - 7
**Responsibilities**:
- Leading, managing and supporting the operations team to ensure delivery of an exceptional supplier and internal stakeholder experience
- Developing and implementing best practice supplier governance, risk and performance management processes
- Driving continuous improvement of the service management catalogue and Coupa user experience
- Managing relationships & aligning service delivery processes and SLA’s across other areas impacting the Procure to Pay Process, e.g. System administration, Finance and IT
- Develop and manage SOPs to optimally increase efficiencies by introducing smarter tactical ways of working with a view to delivering high quality outputs.
- Optimise the department capacity projections and create efficiencies.
- Effective people management to ensure optimal resource allocation, service delivery and employee engagement.
- Continuous monitoring and improvement of the overall performance of the department by identifying and managing risks through effective control measures.
- Aligning compliance and governance processes with strategic sourcing team objectives.
- Functional support to the business users throughout the procurement cycle (including Coupa system, requisitioning process and general user support)
- Research, analyse and benchmark global best practices.
**Requirements**:
- Business related qualification
- 5 years+ relevant operations management and leadership experience
- Good financial acumen
- Strong understanding of Systems and Processes
Strong project management and organisation skills (build, manage & foster a team-oriented environment)
- The ability to navigate ambiguity in a fast-growth and high change environment (Resilience)
- A solutions focused approach led by critical thinking and high problem-solving ability
- Excellent interpersonal and communication (written and oral) skills.
- Strong ER/IR knowledge
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