Regional Retail Lead

6 days ago

Johannesburg, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
iKhokha is looking for a Regional Retail Lead to be based in Johannesburg.

This role would suit someone who is a confident and passionate trainer, with an eye for detail and excellent communication skills. You should love the open road too. Travel is a core component of this role. The Retail Trainer will be responsible to oversee 67 retail stores in the following provinces: South GP, Free State and 3 stores in Northern Cape

**So, what will you do?**

You will train instore 25 sales agents within a specific retail channel across 67stores and three provinces.

You will focus on device sales, stock availability, product visibility, training of formal retail and informal retail personnel on all iKhokha product offerings and processes.

You will build strong relationships with our retail partners (Store managers, Sales Managers, Department Managers, Store Sales consultants).

You will have a team of direct reports, both in the formal and informal Retail environment and will drive the above-mentioned disciplines through their direct report.

**Deal Breakers**:

- At least 3 years sales operations, retail sales or field sales experience of which 1 year must be servicing a big retailer within SA retail sector and managing a team of people.
- Proficient in English and other South African Languages.
- Has a strong background in consumer electronics / technology.
- Strong analytical ability.
- Organizational and planning ability.
- Solutions oriented and excellent team-worker.
- A confident and assertive communicator with strong influencing and negotiation skills.

**What would you be responsible for?**
- You will be responsible for devices sales and activation, within designated territory.
- In store and informal activations will be required from time to time
- Sales reporting to be executed and presented as and when required.
- Ensure that stock shortages are escalated through to the relevant channels early and effectively.
- Stock level reporting disciplines to be driven through instore agents.
- Deliver insights to management and propose improvements to better manage stock availability.
- You will develop and execute in-store iK training programs to support staff representing/selling iK products in retail partner stores.
- You will provide reports on completed training programs and deliver insights to management on proposed improvements.
- Foster strong and trustworthy relationships with retail partners in your region.
- You will consult with in-store consultants to drive promotional activity, competitions, and incentives to support iK sales.
- You will analyse market insights to determine industry and customer trends and propose opportunities to management to action within your region.
- You will research and identify opportunities for continuous improvement on training, increasing retail instore sales and relationship building across all regional stores in your portfolio.
- You will collect competitor information and provide feedback reports based on your analysis.
- You will be responsible for all stores within your regional territory and ensuring KPIs are met.
- You will ensure product visibility and accessibility for end consumers.
- Negotiations at a store level to consistently improve product visibility and cross merchandising.
- You will be responsible to fully adopt the companies chosen platform to monitor and measure instore agent activity.
- Drive the discipline of logging required activity on the chosen system.
- Responsibility for ensuring that direct reports are using the chosen system as is required.

**Qualifications**:

- Matric
- University degree/ National Diploma in Marketing, Sales or similar - desirable

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid, remote and in office work models.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.

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