Reservationist
2 months ago
At least 2 years experience in a Individual and Group/Block Reservations essential
- Banqueting / Events Booking experience essential
- Excellent knowledge of Microsoft Office
- INFOR or Opera “Individual and Group/Block Reservations” experience (Essential)
- INFOR or Opera “Front Office and Cashiering functions” an advantage
- Excellent administration skills
- Setting up of group contracts and invoices
- Good understanding of Revenue Control & Yield Management
- Fluent in English - verbal and written
- Excellent telephonic and written communication skills
- Able to work under pressure
- Time management skills
- Display a high level of emotional intelligence
- Ability to work alone as well as with a small team
- Customer orientation, professional charm and sophistication is an advantage
- Presentable
- Ability to work shifts and occasional overtime
QUALIFICATIONS:
- Minimum Std. 10 (Grade 12)
- Front Office, NQ Level 2 or other relevant tertiary qualifications an advantage.
KEY RESPONSIBILITIES:
- To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
- To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 5-star Hotel.
- To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
- Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
- To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
- To ensure that deposit and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
- To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
- General Office and Admin duties.
- Maintaining all guest/agent/company profiles in Opera.
- Handling guest Queries.
- Any other relevant duties.
REPORTING TO:
- Reservations Manager
DATE REQUIRED:
- Immediate
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