Inbound Service Desk Agent
3 months ago
First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT.
**Duties and Responsibilities**
All incidents to be managed promptly by answering of inbound telephone calls - as well as Web recorded incidents - within target time and within SLA
Recording of Incidents and Queries / Complaints using the Service Desk toolset
Classification of Incidents and Request accordingly by:
- Ensuring that customer incidents are assigned the correct category, priority /
impact classification
- Ensuring that the classification and categorisation of incidents and problems
is done with a high degree of accuracy
- Ensuring that service requests are routed/assigned to the correct target
groups for resolution
Keeping track of incidents and keeping Customers informed on status and progress of the incident and or request
Monitoring and escalating incidents to relevant 2ndline support groups
Following up with 2nd line support and the user to ensure that incidents are resolved within agreed SLAs
Identifying duplicate / similar / matching incidents and identifying potential problems
Acting as a liaison between the IT department and users
Escalating incidents where necessary to ensure that appropriate action is taken
**Minimum Requirements**
- Grade 12
- 2 years IT service desk experience (advantageous)
- 2 years call centre experience
**Salary**: R8,000.00 - R8,500.00 per month
COVID-19 considerations:
-
Inbound Service Desk Agent
4 months ago
Cape Town, South Africa Energia Consulting Full timeFirst line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...
-
Service Desk Agent
3 months ago
Cape Town, South Africa African Arete Full timeService Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...
-
Service Desk Agent
4 months ago
Cape Town, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...
-
MS Service Desk Agent
4 days ago
Cape Town, Western Cape, South Africa Dimension Data Full timeJob Title: MS Service Desk AgentJob Summary:The MS Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, or tickets and resolving resulting incidents or service requests in accordance with established procedures and expectations.Key Responsibilities:Receive, log, validate, and...
-
Service Desk Agent 1
4 months ago
Cape Town, South Africa AVI Limited Full time**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...
-
Inbound Customer Service Agent
4 months ago
Cape Town, South Africa mPower People Solutions Full timePrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role...
-
Inbound Customer Service Representative
7 days ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeJob Title: Isindebele Speaking Inbound Customer Service AgentWe are seeking a highly skilled and fluent Isindebele language speaker to join our team as an Inbound Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via an inbound line, responding to general...
-
MS Service Desk Agent
4 months ago
Cape Town, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...
-
Service Desk Agent
4 months ago
Cape Town, South Africa AVI Limited Full time**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...
-
Booking Agent
4 months ago
Cape Town, South Africa Jarat Tours Full timeWe are looking at growing our reservations team at Jarat Tours. Jarat Tours has built the brand and image based on exemplary service delivery and we are looking for dedicated, driven and loyal personnel that has the same focus. With an operations team behind us, we have been very successful on ensuring excellent service delivery on the ground, however,...
-
Front Desk Agent
4 months ago
Cape Town, South Africa One&Only Cape Town Full timeFront Desk Agent (8293) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Front Desk Agent
4 months ago
Cape Town, South Africa Kerzner International Resorts Full timeFront Desk Agent (8724) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Front Desk Agent
3 months ago
Cape Town, South Africa One&Only Cape Town Full timeFront Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Front Desk Agent
2 weeks ago
Cape Town, South Africa One&Only Cape Town Full timeFront Desk Agent (13254) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Front Desk Agent
4 months ago
Cape Town, South Africa One&Only Cape Town Full timeFront Desk Agent (10160) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Xitsonga speaking Inbound Customer Service Agent
4 months ago
Cape Town, South Africa mPower People Solutions Full timeIF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1 JULY 2024 - 30 APRIL 2026 Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to...
-
Inbound Customer Service Advisor
1 month ago
Cape Town, South Africa EXL Service Full timeBasic Function: As an Advisor, you will handle majorly INBOUND insurance queries. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details ... Requirements: - 6 Months contact centre experience - Must have completed matric - Must be South...
-
Siswati speaking Inbound Customer Service Agent
4 months ago
Cape Town, South Africa mPower People Solutions Full timeIF YOU ARE NOT FLUENT/ NATIVE IN THE SISWATI LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...
-
Setswana speaking Inbound Customer Service Agent
3 months ago
Cape Town, South Africa mPower People Solutions Full timeIF YOU ARE NOT FLUENT/ NATIVE IN THE SETSWANA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly....
-
Sepedi speaking Inbound Customer Service Agent
3 months ago
Cape Town, South Africa mPower People Solutions Full timeIF YOU ARE NOT FLUENT/ NATIVE IN THE SEPEDI LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...